Further Enquiries:

Reporting Faults:
Ingkarni Wardi
Level 2 - CATS IT Student Support front desk
or email cats@adelaide.edu.au

Lab phones dialing options :
**1 Technology Service Desk
> Opt 1 : IT Helpdesk
> Opt 2 : Telecom
> Opt 3 : MyUni
> Opt 4 : Audio Visuals
**4 Security

Location of CAT Suites:

Ingkarni Wardli (Previously known as Innova21)
Basement/Ground/Level 2

Engineering Maths
Level 1

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Support Hours & Location

Please be aware of the different supporting times for normal teaching times and semester break. Staff present outside these hours may give support on a voluntary basis.

Normal teaching times : 9am - 5pm (excluding weekends and public holidays)
Semester break : TBA

Types of Assistance

CATS Office Staff are on hand to help you with:

setting up wireless on students' personal laptops
setting up webmail/uni Gmail account on Microsoft Outlook on personal laptop/ handheld device (where applicable)
printers faults - e.g paper jam, topping up paper/toners, errors on printers
Miscellaneous stationery faults - e.g stapler jam, binder malfunction
PC hardware malfunction issues - e.g mouse not working, machine will not boot, blue screen error
software license server fallen over issues - casuing software not able to launch
student account lock out error
general usage

*We cannot provide guidance in using the applications, but limited assistance is available for some of the more common applications - e.g Microsoft Word & Excel. Enquiries regarding specialised software should be directed to your Lecturer or Tutor

Staff location

We are located at Ingkarni Wardli (previously known as Innova21), Level 2 of the CATS IT Student Support front desk, or email your query to cats@adelaide.edu.au.