Further Enquiries:

Reporting Faults:
Ingkarni Wardi
Level 2 - CATS IT Student Support front desk
or email cats@adelaide.edu.au

Lab phones dialing options :
**1 Technology Service Desk
> Opt 1 : IT Helpdesk
> Opt 2 : Telecom
> Opt 3 : MyUni
> Opt 4 : Audio Visuals
**4 Security

Location of CAT Suites:

Ingkarni Wardli (Previously known as Innova21)
Basement/Ground/Level 2

Engineering Maths
Level 1

Follow us on

Known Bugs

There are issues with some actions and applications in CATS including logging in, printing, Microsoft Office, and PDFs in MyUni.

Logging In

Problem

Solution

Windows Message: 'Cannot load Profile...'.

Reboot the computer: Ctrl-Alt-Del > Shutdown > Shutdown and Restart.

Windows Message: 'Maximum Number of Concurrent Logins Exceeded' (or similar).

You may have failed to log out from a previous session.
PC crashing whilst logged in.
Server crash whilst logged in.

Always log out correctly!
Reboot the PC. Wait 5 minutes and log back into the same PC.
If all else fails, contact CATS staff.

PC 'hangs' after login ('ghosted' applications appear).

Log out and reboot the computer: Ctrl-Alt-Del > Shutdown > Shutdown and Restart.

Printing

There are four common printing problems and their solutions.

Problem	Solution
Your balance has reached the credit limit.	You only have a certain quota allocated for printing from University networked computers, you will need to go to University Contact Centre to top up your printing credit. More information on student printing.
Your system has lost contact with the printers.	If your system has lost contact with the printers you will get the add printer menu when you try to print. Shut down the PC (not a simple reboot) and restart from 'cold'.
Printing problems resulting in a 'Stack Bypass' error on the printer. The most common mistake is to select Letter (American) size for documents.	Incorrect paper sizes selected at the documant stage may cause this. Select A4 at the printer control panel when this occurs.
Your job is too complicated for the Plotter and your output is corrupted (usually applies to posters).	Try: reducing the resolution reducing the colour depth.

Microsoft Office

All MS Office documents require approximately three times the disk space of the actual file size. As they become large and complicated (with many inserted pictures/speadsheets/auto-indexing etc) they tend to corrupt, especially if there is not enough free disk space. Make sure you make a backup before you start work. With Excel documents ensure that you don’t delete links to data sources.

Problem	Solution
Word
Error “Disk Full" (or similar).	Make sure that the disk U:\ is not full. Try saving to D:\temp. If this fails use select all->copy in your current document open a new instance of Word paste the document into your "new" Word and save it.

PDFs

Problem	Solution
Some PDF files do not load from MyUni.	Solution is: Highlight the link to the file. Right click and Save as... adding .pdf to the end of the file name. Save to your home directory. Double Click on the file to open it from your home directory. If you still cannot access the file, please phone the MyUni Help Desk (33335) and let them check the link and the PDF.