What to expect in counselling

Counselling is a special kind of conversation in which the counsellor listens to your concerns, and helps you to clarify issues which may be unclear and assists you to find your own solutions to problems in a confidential and non-judgemental environment.

Professionalism

Our counsellors are all professionally trained social workers or psychologists with significant experience working with university students.

Respect

At your appointment you can expect to be treated respectfully and your concerns will be taken seriously.

Confidentiality

Many students are worried about who will ‘find out’ about their issues, so we take confidentiality very seriously.

Whatever you and the counsellor discuss will be treated with professional confidence. Even the fact that you have attended the counselling service is treated confidentially. Your contact with the counselling service is not recorded on your academic records.

Limits to confidentiality exist when it is required by professional guidelines, legislation or concerns about student safety.

You can discuss confidentiality further with your counsellor or read our Confidentiality Information Statement.