Frequently Asked Questions for Staff
What are my obligations when dealing with prospective student inquiries?
All statements made by email, telephone or in person must:
- be prepared and delivered with integrity and accuracy
- be accurate, clear and unambiguous
- be delivered in a prompt, courteous and culturally sensitive manner
- not give false or misleading information or advice in relation to:
- claims of association between providers
- the employment outcomes associated with a program
- automatic acceptance into another program
- possible migration outcomes
Can I offer distance or online education programs to international students?
International students may take up to 25% of their program by distance or online learning. They must be enrolled in at least one face to face course per compulsory study period.
Can I cancel the enrolment of an international student in individual courses?
Yes, where there are academic reasons to prevent them continuing their enrolment.
Can I withhold a student's result and allow them to complete their course without re-enrolling?
Only if they can complete the course offshore. International students must be enrolled while they are in Australia so if they remain here to complete the course they need to re-enrol and pay tuition fees. They may also need to apply for a new visa.
Can I offer different study options or pathways to international and domestic students?
Yes, where there is an option that would benefit domestic students but would not satisfy ESOS requirements you can offer it to domestic students only
Can my area produce publications for international students?
Yes, as long as you put CRICOS Provider Number 00123M in a prominent place - preferably the inside front cover.
Can I promote or market a program to international students if the program is awaiting CRICOS registration?
You must not promote and market a program while an application for CRICOS registration is awaiting approval. However, you may inform prospective and enrolled students that the University has applied for the registration of the program. You should not make any suggestions as to when the program is likely to become available as this may lead the student to wait for a program that may not eventuate.
What should I do when an agent contacts me to negotiate regarding a student's application or recognition of prior learning?
You should refer all such inquiries to International Admissions.
What happens if the University breaches it obligations under ESOS?
It risks fines, deregistration and limits on its international student intake. In extreme cases an individual can face personal penalties, including fines or imprisonment, if they have misled a student or a Federal Government department.