Frequently Asked Questions - Staff

1. What are my obligations when dealing with prospective student inquiries?
2. Can I offer distance education programs to international students?
3. Can I cancel the enrolment of an international student in individual courses?
4. Can I withhold a student's result and allow them to complete their course without re-enrolling?
5. Can I offer different study options or pathways to international and domestic students?
6. Can my area produce publications for international students?
7. Can I promote a course that has not yet been finally approved by the University and CRICOS?
8. What should I do when an agent contacts me to negotiate regarding a student's application or RPL?
9. How can I improve my cultural awareness?
10. What happens if the University breaches it obligations under ESOS?

1. What are my obligations when dealing with prospective student inquiries?

• All statements made by email, telephone or in person must:
  • be prepared and delivered with integrity and accuracy
  • be accurate, clear and unambiguous
  • be delivered in a prompt, courteous and culturally sensitive manner
  • not give false or misleading information or advice in relation to:
    • claims of association between providers
    • the employment outcomes associated with a program
    • automatic acceptance into another program
    • possible migration outcomes
    

2. Can I offer distance or online education programs to international students?

• no, international students are only allowed to undertake a maximum of 25% of their program load by distance or online delivery, and must be enrolled in at least one face to face course per compulsory study period

3. Can I cancel the enrolment of an international student in individual courses?

• yes, where there are academic reasons to prevent them continuing their enrolment
  

4. Can I withhold a student's result and allow them to complete their course without re-enrolling?

• only if they can complete the course offshore. International students must be enrolled while they are in Australia so if they remain here to complete the course they need to re-enrol and pay tuition fees. They may also need to apply for a new visa

5. Can I offer different study options or pathways to international and domestic students?

• yes, where there is an option that would benefit domestic students but would not satisfy ESOS requirements you can offer it to domestic students only

6. Can my area produce publications for international students?

• yes, as long as you put CRICOS Provider Number 00123M in a prominent place - preferably the inside front cover, and
• you should consult the ESOS Checklists For Preparing Publications on this website

7. Can I promote a course that has not yet been finally approved by the University and CRICOS?

• yes, but it must clearly state that the program is subject to University and CRICOS approval, and that interested applicants should check the University website for updates on the approval process.
• applications or fees cannot be accepted at this stage

8. What should I do when an agent contacts me to negotiate regarding a student's application or recognition of prior learning?

• you should refer all such inquiries to International Admissions

9. How can I improve my cultural awareness?

• by undertaking modules of the University's Cultural Awareness Program, details of which are available at www.adelaide.edu.au/clpd/orgdev/programs/cultaware/

10. What happens if the University breaches it obligations under ESOS?

• it risks fines, deregistration and limits on its international student intake
• in extreme cases an individual can face personal penalties, including fines or imprisonment, if they have misled a student or a Federal Government department