eCommerce Project

What is the eCommerce Project about?

During 2012, the project team conducted an assessment of the current state of eCommerce at the University of Adelaide. It was found that demand for eCommerce facilities was high but there was no University wide approach for providing this service. This resulted in a number of narrowly focussed implementations which were unable to cater for the addition of new services and difficult to share more widely across departments.

The expectation of being able to pay online for University services and goods was not being met and the opportunities for business benefit, customer satisfaction and cost savings through the use of online payment processing not realised. Enhancing the ability to process online payments is a key recommendation for reducing credit card handling risks and increases the University's compliance to PCI DSS (Payment Card Industry Data Security Standards).

In December 2012, the University ICT (Information, Communications & Technology) Investment Committee approved the business case and funding for a 2013 eCommerce program.  The program objectives are to;

1. Significantly increase the use of online payment for goods and services
2. Save staff and student time
3. Enhance the University's online platform capability 

View the eCommerce Programme Delivery Roadmap.

How will this be achieved?

• By introducing a number of new services with online credit card payment;
  • Online event booking and ticketing
  • Online store and shopping cart
  • Payment capable online forms
  • Online invoice payment for corporate debtors
• Upgrading and expanding the use of existing University systems for;
  • Student accommodation (non collegiate)
  • Short courses
  • Conferences
  • Automated bill loading in Finance System
  • Donations
• Providing a process for managing eCommerce platforms;
  • Financial Services are the owner of the eCommerce platform
  • A guided form for organisational units to request new transaction types brought online
  • Access managment of eCommerce systems
  • Increase the University compliance with PCI DSS 

Who is involved?

Financial Services is the owner of the eCommerce platform and Tony Mitchell, Chief Financial Officer, is the Project Sponsor. 

Key stakeholders involved in the project include;

• Financial Services
• Technology Services
• Faculty & Divisional Finance Managers
• All Faculties & Divisions 

Want further information or provide feedback?

Click on the Communications page to view the lastest presentations and blog updates or;

Contact the your local Finance Manager or;

Peter Duldig eCommerce Project Director
Phone: (08) 8313 0024
Email: peter.duldig@adelaide.edu.au

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