Frequently Asked Questions (Financial Operations)
General | Accounts Payable | Accounts Receivable | Treasury
General
Q. Who do I contact in regard to paying accounts to the University or obtaining payment from the University?
A. You have two options. You can call our general enquiries number on (+61 8) 8313 7898 and ask for assistance or send an email to accounts.payable@adelaide.edu.au.
Accounts Payable
Q. Who do I contact in regard to queries about payments to University vendors?
A. Please phone the general Accounts Payableenquiry number (+61 8) 8313 7898 or send an email to accounts.payable@adelaide.edu.au.
Q. Who do I contact in regard making payments in foreign currencies?
A. The Senior Payables Officer is presently responsible for that role.
Q. How do I close off a petty cash float?
A. Deposit the float funds into the University's bank account (105-120 / 023056040) and notify the Manager, Financial Operations that the funds have been deposited. A bill will then be raised to clear the float and you will receive notification to stating that this has occurred.
Q. Who is responsible for creating, amending and approving vendors and customers?
A. There are staff in each Faculty/Division who can create vendors (Accounts Payable), however, they need to be approved for use by the Compliance Officer in Financial Services, otherwise you will be unable to use them in the system. All customers (Accounts Receivable) are created and approved in Financial Services by the Compliance Officer.
Q. Who do I contact in regard to Travel Advances and Staff Reimbursements?
A. The Reimbursements Officer can assist you in this regard.
Accounts Receivable
Q. Where do I send remittance advices for a payment I have made to the University?
A. All remittance advices may be send to revenue@adelaide.edu.au.
Q. We have received an invoice from the University and have queries in relation to the account. Who do I contact to obtain further information?
A. The biller can be contacted for further information. The name and phone number is in the top right hand corner of the invoice.
Q. I would like to pay an invoice from the University using my credit card, how do I go about this?
A. You can email or fax your card details with, the invoice you would like to pay, the amount and the name of the authorised signature. If you elect to fax the transaction please ensure you have signed the bottom of the bill.
Q. I am a student at the University and I would like to apply for a student loan, how do I apply?
A. All applications for student loans are through Student Care contact 8303 5430.
Q. My loan application has been accepted, when and where do I collect my cheque?
A. All cheques can be collected from the Student Centre; located Level 1 Wills Building on the Friday following the application, however, it is best to confirm this with an Education Welfare Officer from the Adelaide University Union when you apply for the loan.
Q. I am a student and want to know the balance outstanding on my printing bill or my student loan?
A. Contact Accounts Receivable on +61 8 8303 5221 or email revenue@adelaide.edu.au.
Q. I am a student currently enrolled at the University and I have an outstanding invoice for (Loan or Printing Charges). Where and how can I pay this account?
A. There are three options:
- Pay at any branch of BankSA directly into the University's bank account (BSB 105/120 A/C NO 023056040).
- Pay by mail with cheque, credit card or money order to Revenue, Financial Services, The University of Adelaide, SA 5005
- Pay via Internet banking directly into the University's bank account (BSB 105/120 A/C NO 023056040). You may need to establish access to this service with your financial institution.
Treasury
Q. Who do I contact if I have a query in relation to the University's Composite Fund?
A. The Treasury Officer can assist you with these queries.
