|
Ground Floor,
Lady Symon Building, Cloisters ph: (08) 8303 5430, studentcare@adelaide.edu.au
Webpage address: http://www.union.adelaide.edu.au/student/services/care.html
Chris Gent, Vicki McCoy and
Eirean James are the Education
and Welfare Officers
(EWOs) employed by
Student Care Inc.
The EWOs are professionally
qualified and experienced to provide broad-range and confidential
welfare and support services,
including:
\xB7 Advice,
advocacy and representation
in complaints,
grievances and student rights
issues (including CENTRELINK)
\xB7 Academic, personal and
financial counselling and
information.
\xB7 Loans
and small grants
\xB7 Other support services (see below)
Advocacy and representation
The University has rules governing the teaching of courses,
delivery of services and behaviour on campus.
The EWOs are designated advocates
for students under the University
rules and processes. They
can help you with any issue or complaint through investigation,
negotiation, referral, advice or actual representation.
The EWOs also have extensive
knowledge of CENTRELINK
matters, including representing
students and helping with case preparation in appeals to the Social
Security Appeals Tribunal (SSAT)
and Administrative Appeals Tribunal (AAT)
Counselling
The EWOs counsel primarily on a problem-solving
basis for any issues which
directly or indirectly are affecting a student's ability to study
successfully.
Referral to other counselling
services can be arranged
where this is appropriate.
Loans & Grants
- EWOs administer a range
of loans and grants to assist students financially including:
Emergency Loans -short
term, small loans to assist with items such as food, weekly
bus/train tickets, rent, bills, medicines, books -
conditions apply
Student Loans - interest-free
loans up to $500 (unsecured) or up to $2000 (secured) - conditions
apply
Equal Access Grant Scheme -
generally to assist study-related expenses for low-income undergraduate
students entering University for the first time - applications lodged
in March
A R Riddle Scholarship -
for Honours students in financial need - applications lodged in
late April
Walter and Dorothy Duncan Trust -
to support one-off requests for study-related financial assistance,
the Trust meets to consider applications on a quarterly basis.
Students need to demonstrate need.
We are also involved with assessment
for other grants and trusts with a more specific focus. Information
on grants and scholarships is available from the University's Scholarship's
office or the University web-site.
Other services include:
\xB7 Subsidised
Housing - The EWOs
process applications from students in need of University subsidised
share-housing - generally, first occasion away-from-home undergraduate
students from interstate or rural areas, students with extreme financial
need and/or those who are homeless or experiencing severe family
conflict.
\xB7 Free
Legal Service - The Union
offers a free legal advice service, which is managed by Student
Care. The service is available each Thursday fortnight and
can assist with issues such as family law, traffic and minor criminal
offences, consumer complaints, tenancy, debt, Centrelink matters
and neighbour disputes. Advice is provided by qualified Legal
Practitioners and one-hour appointments can be made by ringing 8303
5401.
\xB7 Tax
Help - In conjunction with
the Australian Tax Office, assistance is provided to eligible students
in the preparation of their tax returns and with advice regarding
taxation issues from July to October. For further information
or appointments please phone 8303 5401.
The EWOs provide a drop-in,
email and phone-in service. Long delays in seeing an EWO are
unusual.
You can make a booking if you
need to guarantee a particular appointment time.
If phone lines are busy, you
will be able to leave a voice-mail message and you will be called
back ASAP.
Enquiries or messages by E-mail
(studentcare@adelaide.edu.au)
will be answered within 24 hours (excluding weekends)
|
|