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 Further Enquiries
For all enquiries please contact the Human Resources Service Centre Human Resources |
Frequently Asked QuestionsWhy are payslips online?This web-based system enables staff to check both past and current payslip information without having to locate old paper slips, and even access such details from home, interstate or overseas. What is the ESO web address?To view your payslip online, go to the HR homepage and click on the link Your Payslip. How do I set the ESO username and password for the first time?
Your ESO username is the username assigned to you to access the University's network, ie LDAP. Your network username takes the form of a1234567 where 1234567 is your staff Id. Your ESO password is the same as your network password used to access the University's network. New staff will need to present photo identification when requesting their network username and password from Card Services. To reset your password visit the ITS website. Are there any guidelines for creating a secure password?In essence, your University network password must be 7 or 8 characters in length and must consist of a leading alphabetic character followed by alphanumeric characters or the characters #, $, @, _. A good password is one that you can remember but that can't be guessed by other people, or by programs that enter one word after another to try and break into a system. Please refer to the Information Technology Acceptable Use and Security Policy and Password Best Practice for further information. I've forgotten my University Staff Directory (LDAP) password. How can I get a new one?Your University Staff Directory (LDAP) account enables you to access a range of services including University staff email. Due to the sensitive nature of this information, you cannot request that your password be reset over the telephone. The procedures for resetting a password if you have forgotten it, depend on whether you have previously set up the forgotten password feature and on where you are located. Please refer to the ITS website for directions. I know my University Staff Directory (LDAP) password, but it doesn't work! Why?Areas within the University may maintain various systems with accompanying user names and passwords. You can use WebMail to determine if you are entering the correct username and
password for ESO by following these steps:
If you can't view your email it may be because you've entered your password incorrectly. Make sure that the caps lock and number lock keys on your keyboard are not activated and try again. Otherwise you can reset your password online. Is my personal information on the ESO secure?Yes. The ESO password is stored on the University computers in an encrypted format. This means that even if you log in from home over a modem, any information sent along that phone line will be scrambled and cannot be interpreted by a third party. In addition, the ESO site has a Secure Socket Layer (SSL) certificate. This is shown by the lock symbol that appears on the bottom status bar of your browser when you are accessing this site. How can I check to see whether ESO is secure?Internet Explorer and Netscape browsers indicate whether you are in a secure mode (SSL) by displaying a padlock icon in the bottom of the browser window. (In Internet Explorer this padlock is on the right whereas in Netscape this padlock is on the left). If the padlock is open, your connection is unsecured (that is, you are in normal browse mode). If the padlock is closed, the connection is secure (encrypted). Always confirm the padlock is closed when using ESO. My payslip is incorrect. Who should I contact?Please contact the Human Resources Service Centre on +61 8 831 31111. You will be put through to your designated Employee Services Officer to discuss the information on your payslip. HR ES Officers are assigned to groups of staff by Faculty or Division. Why are the Year to Date (YTD) totals different?The HR System stores YTD information in calendar months. This means that if you view your online payslip for the first pay in the month before the second (or third) pay is run, you will see YTD totals including that pay only. However if you view the payslip for the first pay in the month after the second (or third) pay is run, the YTD totals will include the earnings from the later pays. The details in the Current Hours and Earnings will always be for that pay only. An improvement in the online payslips is that the YTD earnings for all earnings are shown each pay rather than just for the individual earnings paid in the current pay. What web browser can I use?You can use Netscape version 4.5 and Internet Explorer version 5 or above to access Employee Services Online. I'm using the approved browser, but I keep getting errors or it doesn't work. What should I do?Please contact the IT Help Desk. When can I access the system?You can access your payslip data at almost any time of the day, every day of
the year. ESO is unavailable due to backup from 1.30am each night for about
30 minutes. What do the dates on my payslip mean?Temporary and Permanent StaffIn most cases there will be one set of dates at the top of your payslips. This will represent the payment period for the position noted next to the dates. Any additional dates will refer either to a period of additional pay/overtime worked or to a loading (eg: higher duties) that is being paid in arrears. Details of the payment will be displayed in the hours and earnings panel. Casual StaffThe dates on the payslip will reflect the span of dates worked in each casual position. How does my leave show on my payslip?
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