Employee Assistance Program (EAP)

The University of Adelaide supports staff and their families by providing access to an Employee Assistance Program (EAP).  The EAP provides free short-term counselling to employees and their immediate family.  Up to three counselling sessions per year are provided to support and assist you deal with any work or non-work related issue, such as:

EAP is confidential and anonymous.  No-one at the University need be aware that you have used the service.

Counselling is provided by an experienced and impartial team of counsellors who are employed by and external agency, Corporate Health Group (CHG).  CHG is a leading occupational health services organisation and were chosen for their counselling expertise in a wide range of areas including occupational stress prevention and health promotion.

EAP services can be accessed at any of CHG’s clinics at Mile End, Gillman or Elizabeth Vale (if you have trouble with transport to your session, please advise CHG at the time of booking your appointment).  Telephone counselling is also available, if preferred.

Should you wish to access this service please telephone CHG direct:

EAP Brochure

CORPORATE HEALTH GROUP can be contacted on:
8354 9200 (Business Hours)
0418 883 855 (After Hours)

 Travelling to your appointment

Parking is available at each clinic.

For public transport to the Mile End Clinic:

• Take Bus 130 from stop U2 on Grenfell St (the latest timetable can be accessed from Adelaide Metro at:http://www.timetables.adelaidemetro.com.au/ttsearch.php?action=search&searchtext=130&js=1

• After a 10 minute journey, get off the bus at Stop 2. You will be directly outside CHG Head office – However, the walk to the clinic is approximately 5 minutes :

• Head east on Henley Beach Rd towards Victoria St
• Turn right at Victoria St
• Turn left at Hughes St
• Turn right at railway terrace
• The clinic will be on your right on the corner of Railway Terrace and Hughes St

If you will still have difficulty travelling to the clinic, please advise CHG when making your appointment.

Critical Incidents

What is a Critical Incident?

A critical incident may be a single traumatic event such as a violent episode or life-threatening emergency, or it may be that you have witnessed enduring or repeated events which have become overwhelming over time. 

In the first instance we require you to report the incident to your Manager/Supervisor who will ensure that appropriate action has been taken to manage the situation and ensure that no-one else is at risk.  This may involve contacting the Emergency Services, Security, HR Branch and/or the Manager HSW depending on the circumstances.  The Manager/Supervisor will offer immediate assistance to persons involved and document the details of the incident.

Critical Incident Debriefing

Following the incident, the University will arrange for timely and appropriate counselling and support to those who have been directly and/or indirectly impacted.  It should be noted that this service is offered to staff, but is not compulsory.  Depending on the situation and the individuals involved, debriefing may be provided individually or as a group.

How do you arrange for Critical Incident Debriefing?

Managers/Supervisors are to contact the HSW Team on 8303 6079, 8303 5904 or 8303 0174.

The HSW Team will co-ordinate services with the Corporate Health Group.

Further Assistance

For individuals who are experiencing persisting symptoms, further assistance is also available through the University’s Employee Assistance Program.

Incidents involving Students

Additional assistance can be obtained by contacting Student Counselling Services, Ground Floor, Horace Lamb Building, North Terrace Campus (8303 5663).