COMPLAINTS INVESTIGATION PROCESS

The University of Adelaide takes all complaints seriously. Should you have a concern or complaint in regard to your claims management and/or rehabilitation, please complete the Complaint Report Form and forward to:

Health Safety and Wellbeing
Human Resources
The University of Adelaide
 Level 13, 115 Grenfell Street
ADELAIDE  5005

On receipt of your form, Health Safety and Wellbeing will:

• Formally acknowledge the receipt of your complaint within two business days; and
• Arrange a meeting with you within seven business days. It should be noted that you may choose a representative to attend this meeting with you, to provide support and/or advice.  (eg Union Representative, Health and Safety Representative, friend or partner)

This process aims to rationally address the areas of concern, rectify any shortfalls in our system, if applicable, and facilitate an equitable resolution as quickly as possible.

If a resolution is not achieved at this meeting, the matter will then be referred to Health Safety and Wellbeing Manager and Director Human Resources for further discussion, investigation and resolution with key stakeholders and/or an external consultant if required.

If a resolution is not achieved at this meeting, then the issue may be referred to the WorkCover Ombudsman or the WorkCover Tribunal via a formal dispute process.

Please note: The WorkCover Ombudsman is precluded from investigating any matter where other relevant complaints resolutions mechanisms have not been fully exhausted by the injured worker and the University, ie this internal process must be followed prior to any complaint being lodged with the WorkCover Ombudsman.

Where a concern relates to a “reviewable decision”, this process does not affect your right to dispute the decision in the Tribunal.

For further information on what constitutes a “reviewable decision” please contact:

Health Safety and Wellbeing Team
Telephone: 8303 0174 or 8303 5904

Office of the WorkCover Ombudsman
Telephone: 8463 6593 or 1800 195 202
Click here to view forms.