RMSS Processes

• Incident Manager
• Workplace Auditor
• Risk Manager
• Permit & Competency Manager
• Content Manager

1. Incident Manager

The Incident Manager uses a workflow that allows users to notify relevant stakeholders of potential incidents. Once recorded, the application then follows the traditional workflow of investigation, correction and review. The Incident Manager has built-in flexibility that allows events and incidents such as, security breaches, injuries, disease, property damage, environmental and public image, to be managed centrally. In addition, the Incident Manager allows management of workplace incidents and events in real time and supports the management of comprehensive investigations and assignment of corrective actions that are linked to root causes and hazards. These are then used to generate preventative hazard identification and risk assessments. Apart from the comprehensive list of incident management capabilities, it transforms a reactive response to an incident or event into a proactive and preventative action that will reduce potential risk in the workplace. Key features of the module include:

• Integrated with The Risk Manager for the notification and recording of all incidents and events
• Investigation Workbench for Root Cause analysis linking hazards to corrective actions
• Witness and statement process
• Corrective actions with email notification and escalation
• Generation of comprehensive reports such as Long Term Injuries, Incident Frequency Rate, graphs, registers etc.

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2. Workplace Auditor

The Workplace Auditor can be used to setup and manage both internal and external audits, using any criteria, customizable scoring options and flexible scripting text designed to meet the requirements of complex audit processes. When an audit or inspection is taken it allows for actions to be recorded and assigned to responsible persons, with due dates if required. Further observations can be recorded against these audits. Required criterion from audits can be linked to The Risk Manager, which ensures that risk assessments can be carried out and that relevant hazards can be linked to the audit itself.

Key features of the module include:

• Ability to audit, measure and monitor the progress of unique and/or university wide work units against a number of audit criteria
• Flexibility to define the audit criteria
• Selection of a range or custom configured scoring models
• Both internal and external audit capabilities
• Emailing capabilities
• Accessible via ‘Audit Central’ for completion of all assigned audits
• Monitoring of audit progress including individual scoring for elements within the audit
• Instant graphing of responses
• Workplace inspections / observations
• PDA functionality for onsite inspections and audit

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3. Risk Manager

Allows the efficient identification, assessment, control and monitoring of risk. The Risk Manager is based on the principles and workflow of the Australian and New Zealand Standard for Risk Management - AS/NZS 4360. The core process of Identification, Assessment, Control and Monitoring has been embedded in the application.

Key features of the module include:

• It is web based which allows users to access the application from any location with internet connectivity.
• A personalised dashboard.
• Escalation and notification via SMS and email.
• A content library for documents, policies, guidelines, photographs.
• An auditable trail of risk mitigation.
• Live risk profiling.
• An automated risk score calculator and projected risk score modelling.
• Risk to time ratios and reoccurring frequency for assigning actions and controls.
• Risk registers and a suite of reports.
• Unlimited risk categories.
• Connectivity with mobile technology such as PDA access

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4. Permit & Competency Manager

Permit Manager

The Permit Manager is used to create, register and manage work permits, including confined spaces, working at heights, excavation and hot work. Work Permits can be linked to existing hazard identification and risk assessments and can be closed and reopened continuously, saving time and maintaining evidence of work actions and permits issued.

Key features of the module include:

• Elimination of paper based permits enabling paperwork and certification to be completed online.
• Improves efficiency and allows for cost savings in the process of filling out permits and obtaining approval.
• Stores data to ensure fast information retrieval when required.
• Creation or customisation of existing permits.

Competency Manager

The Competency Manager is used to record the key skills and competencies required for specific tasks and jobs in the university, as well as the formal qualification and practical competencies of all personnel, including contractors and students. Standard reports allow the user to match personnel to suitable tasks/jobs, to maintain a register and matrix of skill, training, competency, qualifications, and certifications, as well as manage renewal and retraining requirements.

Key features of the module include:

• Maintenance of register of all competencies
• Identifies gaps where people do not have the required competency
• Identifies people that need to obtain a competency
• Registers date of achieving the competency and date of competency expiry, renewal and or review
• Automatically notifies and reminds of refreshers, re-licensing and re-qualification for each competency as it expires or needs reviewing
• Extensive reporting that enables the ‘matching’ of personnel to suitable tasks/jobs, maintains a register and matrix of skill, training, competency, qualifications, certifications and more
• Generates Gap analysis reports that can determine the difference between what has or has not been achieved.

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5. Content Manager

The Content Manager allows your business to upload and publish documents and photos, such as policies, procedures, articles, manuals and brochures. The Content Manager acts as a document publishing system that provides the user with version control, and ensures employees and contractors are accessing the right version of any particular document. The Content Manager is fully web-based, which delivers valuable flexibility and accessibility in document control, something that client server and other software solutions fail to provide.

Key features of the module include:

• Ability to upload and create documents.
• Capability to assign roles and responsibilities to different content categories or types.
• Search and retrieval of documents.
• Ability to format content such as colour, font and layout.
• Create standard templates that can be automatically applied to new and existing content.
• Management of creation time, revisions, publication, archive and document destruction.

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