About Technology Services

Technology Services provides information and communications technology services and support to the University of Adelaide community ranging from email accounts to online learning. An indication of staff and student satisfaction with the services provided by Technology Services in 2008 and 2009 can be found in the summary of the satisfaction survey results.

Snapshot of Technology

The following table gives an indication of the nature and volume of services and support TS provides.

Snapshot of ICT - April 2010
Service or System	Number
Projects underway	12
Servers supported	279 Physical 400 Virtual
Email accounts - staff, students, visitors	40,977
Email messages - number non-SPAM	1.353 M per week
Desktops supported by TS - Staff & postgraduates)	5300
Student Suite desktops supported	1915
Student Suites supported	75
Printers - networked	965
Helpdesk jobs (average per day)	320
On site jobs (average per day)	18
Common teaching areas supported (AV)	170
Data/voice outlets (total number)	31,465
Internet usage	23.2 Tb per month
Phone extensions (in use)	6,726
Switchboard – calls handled per day	260
Business Applications supported (eg HR)	40
Online learning management system sessions per day	25,000
Online learning distinct users/day	11,000
Databases supported	220
Total U: & S: storage in use	147.9 Tb
Software licences managed (major)	20
Training – attendees in 2009	2204
Online training – no. of enrolments 2008/2009	4487

Quicklinks

TS News Updates

The IT Acceptable Use and Security Policy and best practice guidelines have been updated to include social media and mobile communications devices etc. Read more.

Newly uploaded - Guidelines for use of Social Media

Details of services provided by Technology Services.

New Telecommunications Services website is easy to use and provides comprehensive information on Telephone, Mobile and Network Services.

Internet charging for all staff and students-Aarnet have introduced an "off-peak" period where all data is free