Information Technology Services The University of Adelaide Australia
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ITS Helpdesk
Phone: 8303 3000

Telecommunications
Phone: 8303 3333

Online Education
Phone: 8303 3335

Audio Visual Support
Phone: 8303 3933

Information Technology
Services

Level 9, 9 Gawler Place
The University of Adelaide
SA 5005 Australia

Email
Phone: +61 8 8303 5716
Facsimile: +61 8 8303 4400

About Technology Services

Technology Services provides information and communications technology services and support to the University of Adelaide community ranging from email accounts to online learning. TS is in the final stages of completing its strategic plan for 2010 - 2012, "Technology Transformation", which will ensure its directions in the next few years support and enhance the University's strategic goals.

Snapshot of Technology

The following table gives an indication of the nature and volume of services and support TS provided during 2007.

Snapshot of ITS in 2007
Service or SystemNumber
Projects underway46
Servers supported 388
Email accounts - staff, students, visitors48,000
Email messages - number non-SPAM 1M per week
Desktops supported by TS
 - Staff & postgraduates)

5000

Student labs desktops supported1600 
Printers - networked  960
Helpdesk jobs (average)320  per day
On site jobs (average)23.5 per day
 Common teaching areas supported (AV) 60
 Data/voice outlets (total number)  24,000
 Active network host connections  8,800 per day
 Internet usage   10 Tb (10,000Gb) per month
 Phone extensions (in use)  5,290
 Switchboard – calls handled per day 600
 Business Applications supported (eg HR) 25
 Online learning management system sessions 23,000 per day
 Databases supported 107
 Data files managed 104M  number
17.9 Tb size
 Software licences managed (major) 20
 Training – attendees in 20061857
 Online training – no. of enrolments 2006 4255
 
 Student induction 2007 1200
 Oracle databases and SQL Server 160
 Finance – invoices processed  100 per week

New internet charging for all staff and students-Aarnet have introduced an "off-peak" period where all data is free

New IT Governance Framework places great importance on engaging the whole University community. 

Protect your computer from phishing scams.

Improved student email service to be powered by Google Applications from 16 March.

Desktop Excellence more than an upgrade to Vista, find out more..

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