ITS Helpdesk
Phone: 8303 3000

Telecommunications
Phone: 8303 3333

Online Education
Phone: 8303 3335

Audio Visual Support
Phone: 8303 3933

Information Technology
Services
Level 9, 9 Gawler Place
The University of Adelaide
SA 5005 Australia

Email
Phone: +61 8 8303 5716
Facsimile: +61 8 8303 4400

About the ITS Branch

Information Technology Services provides information and communications technology services and support to the University of Adelaide community ranging from email accounts to online learning. ITS is in the final stages of completing its strategic plan for 2008 - 2012, "Shaping the Digital Campus Future for a Great Research University", which will ensure its directions in the next few years support and enhance the University's strategic goals.

Snapshot of ITS

The following table gives an indication of the nature and volume of services and support ITS provided during 2007.

Snapshot of ITS in 2007
Service or System	Number
Projects underway	46
Servers supported	388
Email accounts - staff, students, visitors	48,000
Email messages - number non-SPAM	1M per week
Desktops supported by ITS - Staff & postgraduates)	5000
Student labs desktops supported	1600
Printers - networked	960
Helpdesk jobs (average)	320 per day
On site jobs (average)	23.5 per day
Common teaching areas supported (AV)	60
Data/voice outlets (total number)	24,000
Active network host connections	8,800 per day
Internet usage	10 Tb (10,000Gb) per month
Phone extensions (in use)	5,290
Switchboard – calls handled per day	600
Business Applications supported (eg HR)	25
Online learning management system sessions	23,000 per day
Databases supported	107
Data files managed	104M number 17.9 Tb size
Software licences managed (major)	20
Training – attendees in 2006	1857
Online training – no. of enrolments 2006	4255
Student induction 2007	1200
Oracle databases and SQL Server	160
Finance – invoices processed	100 per week

Feedback sought on major review of IT Policy and Procedures.

Desktop Excellence is more than an upgrade to Vista, find out more..

Datacom is new University preferred desktop and laptop supplier.

Major upgrade to the Wireless Network.

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