About Technology ServicesTechnology Services provides information and communications technology services and support to the University of Adelaide community ranging from email accounts to online learning. TS is in the final stages of completing its strategic plan for 2010 - 2012, "Technology Transformation", which will ensure its directions in the next few years support and enhance the University's strategic goals. Snapshot of TechnologyThe following table gives an indication of the nature and volume of services and support TS provided during 2007. | Snapshot of ITS in 2007 |
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| Service or System | Number |
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| Projects underway | 46 | | Servers supported | 388 | | Email accounts - staff, students, visitors | 48,000 | | Email messages - number non-SPAM | 1M per week | Desktops supported by TS
- Staff & postgraduates) | 5000 | | Student labs desktops supported | 1600 | | Printers - networked | 960 | | Helpdesk jobs (average) | 320 per day | | On site jobs (average) | 23.5 per day
| | Common teaching areas supported (AV) | 60
| | Data/voice outlets (total number) | 24,000 | | Active network host connections | 8,800 per day | | Internet usage | 10 Tb (10,000Gb) per month | | Phone extensions (in use) | 5,290
| | Switchboard – calls handled per day | 600 | | Business Applications supported (eg HR) | 25
| | Online learning management system sessions | 23,000 per day | | Databases supported | 107 | | Data files managed | 104M number
17.9 Tb size | | Software licences managed (major) | 20
| | Training – attendees in 2006 | 1857
| | Online training – no. of enrolments 2006 | 4255
| | Student induction 2007 | 1200 | | Oracle databases and SQL Server | 160 | | Finance – invoices processed | 100 per week |
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