ICT Service Catalogue
Information, Communications and Technology (ICT) Services are provided to the University community by the Infrastructure, Property and Technology (IPT) branch according to agreed principles for Foundation ICT services and an associated funding model.
The ICT Service Catalogue contains detailed information about these services, which includes;
- the description of each service including any specific inclusions and exclusions
- the intended users of the service
- the funding model and any associated costs
- additional information such as constraints to the service and references to further information
The service catalogue overview provides information on the objectives and governance of the catalogue. A full electronic copy of the catalogue is also available for download. In addition to the services listed below, the IPT branch also provides infrastructure and enabling services.
Questions regarding the catalogue, day to day performance and individual services should be directed in the first instance to the
service desk (email@example.com, 8303 3000).
|Standard IT Services|
The services within this portfolio enable students and staff of the University to conduct daily business.
|1.01 Support for IT Services|
1.02 Access to IT Services
1.03 Information and feedback about IT services
1.04 Orientation to University IT services
1.05 Internet access
1.06 E-mail services
1.07 Electronic file storage
1.08 Networked printing for staff
1.09 Networked printing for students
1.10 Desktop environment for staff
1.11 Desktop environment for students
1.12 Calendar services
1.13 Wireless services
1.14 Remote access services
1.15 Telephony services
1.16 Mobile voice and mobile data services
1.17 Local data services
1.18 Audio Visual Services
1.19 Orientation and training in Audio Visual facilities
1.20 Training in desktop productivity tools
1.21 Training in business applications
1.22 Assessment and certification in IT applications
Application Services provides development of, and support for applications that support business functions and processes of the University.
Also provided are integration services from authoritative University systems to internal or externally hosted systems.
The applications are managed in partnership with business areas who are the data stewards and govern access, policies and processes relating to the applications.
For more information on the supported applications and application services refer to the business applications register.
|2.01 Application Design and Development service|
2.02 Application Support
2.03 Application Enhancements
2.04 Application and systems integration
Hosting services provide managed facilities and environments for the hosting of servers, databases and applications.
|3.01 Application Hosting|
3.02 Database Hosting
3.03 Server Hosting and Management
Infrastructure services provide the University with fundamental technical infrastructure components such as;
- Telecommunications backbone and campus-wide network
- Platforms (server, database) to support applications and other services
- Infrastructure to support secure, role-based access to services
- Also includes redundancy, monitoring and security across all services.
|4.01 Backup, Restore and Archiving services|
Professional services in the form of skills, resources and knowledge are provided to support complex
needs that require elements of; needs analysis, advice and solution design.
Included are Project Management services, general consultancy services in the areas of training,
standard operating environments, application and teaching space design and conference/seminar support.
|5.01 Operational partnering and advisory services|
5.02 Project Delivery
5.03 Project Consulting Services
5.04 Teaching Space Design Service
5.05 Training Consultancy Services
5.06 Network Design and Consultancy
5.07 Technical Consulting and Advisory services
5.08 Conference and event support services
|Compliance and Prudential|
Provides services that enable and support the governance of operational IT services.
|6.01 Software and hardware contract management|
6.02 Software licensing
6.03 IT Security Incident Handling
6.04 IT Security Education and Policy
6.05 IT Security Assurance