| 1.02 Access to IT Services |
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| This service provides students, staff and visitors with a unique username and password to access IT services for the duration of their time at the University. This includes general advice on logging in, changing passwords and obtaining access to services. |
| Service Provisions |
This service includes:
- A unique username and password for all authorised users of University IT services.
- Liaising with business areas to determine rules governing identity management and access to IT services.
- A process for the automatic creation of accounts and provisioning of access for University staff and students.
- A process for the creation of accounts for visitors.
- A process for the creation of generic accounts.
- The provision of a system for self-service password changes.
- Processes for the subsequent removal of accounts and deprovisioning of access to IT services.
- Advice and troubleshooting of inquiries and issues relating to accounts and access to IT services.
- Referral and escalation of access issues.
- Management of data between enterprise and identity systems based on defined business rules.
- Managing authentication systems to ensure data and service access is appropriate for business requirements.
Please note this service does not include:
- Troubleshooting access issues related to services outside of the ICT service catalogue.
- Processes relating to accounts and provisioning of access to business applications where the policy and processes regarding access are the responsibility of the business area.
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| This service is available for: |
Staff, Students, Visitors |
| Service offerings and variations: |
Not applicable |
| Funding model |
Fully funded |
| Service cost |
Business areas are responsible for internet usage costs associated with staff including authorised visitors (ref service 1.05). |
| Service conditions, support and availability: |
Standard Support Hours
All users of IT services are subject to the IT Acceptable Use and Security Policy.
Account creation is subject to identity management business rules.
One account is provided per person. |
| References |
IT Acceptable Use and Security Policy
Accounts and Passwords website |
Service owner: Manager, Production Services
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