| 1.03 Information and feedback about IT services |
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| A range of communication services are available to provide the University community with information about;
planned and unplanned outages, forthcoming changes to services and major project activities. Regular feedback is also sought from the community through surveys. |
| Service Provisions |
This service includes:
- Maintenance of the service outages website.
- A process for providing notifications regarding IT services to all staff and all students.
- Communications to target groups by appropriate mechanisms that include e-mail, mobile and desktop messaging alerts and recorded phone messages.
- Customer satisfaction surveys
- Advice to specialists and project managers on communication processes.
Please note this service does not include:
- Communications regarding services outside of the ICT service catalogue.
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| This service is available for: |
Students, Staff, Visitors |
| Service offerings and variations: |
Not applicable |
| Funding model |
Fully funded |
| Service cost |
Not applicable |
| Service conditions, support and availability: |
Standard Support Hours
Notifications for all staff and all students are subject to approval by the offices of the Vice-President, Services and Resources and General Manager, Student Services (respectively). |
| References |
| Information on the status of IT services and facilities can be found on the service availability website. |
Service owner: Manager, Customer Service
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