| 1.05 Internet access |
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| This service provides individuals with access to the Internet. |
| Service Provisions |
This service includes:
- Access to the public Internet from inside and outside the University network
- Troubleshooting and escalated support from the service desk for issues related to web browsing and proxy configuration.
- Advice and instructions related to proxy configuration.
- Tracking of internet usage.
- A process for requests to increase internet quotas.
- Processes for recharging internet usage.
- Filtering of web content according to security policy.
- A process for users to request an exception to web content filtering.
- A process for managing access to the internet for users under the age of 18.
- Monitoring of performance, throughput and availability.
Please note this service does not include:
- Installation and support for the browser as part of a standard operating environment.
- Troubleshooting of internet related issues for staff or students using a third party internet service provider.
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| This service is available for: |
Staff
Postgraduate Research students
Postgraduate Coursework students
International students
Honours and Undergraduate students
Visitors |
| Service offerings and variations: |
There is no charge for ON-NET internet usage.
Staff and Postgraduate research students have unlimited access to OFF-NET internet sites (ie. not for educational or research purposes).
Quotas apply to:
Postgraduate coursework, honours and international students - 2Gb per semester
Undergraduate students - 1Gb per semester
A process exists whereby staff may request increases in quota for students for teaching purposes. |
| Funding model |
Capacity-based funding |
| Service cost |
Infrastructure is provided as part of Foundation services.
Business areas are recharged for usage by staff and postgraduate research students.
Topups for students are available at a cost of 1c/Mb. |
| Service conditions, support and availability: |
Standard Support Hours.
Critical systems support - Level 3.
Internet quotas are governed by the University Information and Communications Technology Committee. |
| References |
| Internet Usage and Quotas website |
Service owner: Manager, Production Services
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