| 1.10 Desktop environment for staff |
|---|
| This service provides end-to-end lifecycle support for desktops, laptops and other peripheral devices required to deliver an effective desktop computing environment for staff and postgraduate students. |
| Service Provisions |
This service includes:
- Managing a catalogue of standard hardware available for procurement in conjunction with preferred suppliers.
- Contract management with preferred suppliers.
- Developing and maintaining standard operating environments.
- Installation and maintenance of hardware, operating systems and software on desktops and laptops.
- Harddrive decommissioning.
- Installation of peripherals such as scanners and bar code readers.
- Escalated fault resolution from the service desk.
- Upgrades to installed software.
- Virus checking and security patching.
- Check of equipment that has been moved as part of staff relocations.
- Diagnosis and logging of warranty jobs.
Please note this service does not include:
- The procurement (purchase or leasing) of hardware.
- Disposal of hardware.
- Physical relocation of equipment as part of staff relocations.
- Support for personally owned computers.
- Support for computers that do not comply with the standard operating environment.
- Support for non-standard hardware.
- Support for peripheral devices not in the catalogue of standard hardware.
|
| This service is available for: |
Staff, Visitors, Postgraduate students |
| Service offerings and variations: |
A standard operating environment is available on the Windows platform. For more information please refer to the SOE website. |
| Funding model |
Optional service offerings |
| Service cost |
The cost of hardware, leasing and peripherals is the responsibility of the business area. |
| Service conditions, support and availability: |
Standard Support Hours.
Limited support may be available for hardware that is considered to be at End Of Useful Life (EOUL). |
| References |
| Standard Operating Environment (SOE) website |
Service owner: Manager, Customer Service
|
