| 1.14 Remote access services |
|---|
| This service provides secure, authenticated access to the University network from local and remote locations for authorised users through services such as EduRoam and virtual private network technology. |
| Service Provisions |
This service includes:
- The management of Virtual Private Network (VPN) infrastructure.
- The escalation of incidents from the service desk.
- Maintenance of a self-service website for users that contains the client and installation guides.
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| This service is available for: |
Staff, Students, Visitors, Conference delegates |
| Service offerings and variations: |
Not applicable |
| Funding model |
Fully funded |
| Service cost |
Refer to 1.05 for costs relating to internet usage. |
| Service conditions, support and availability: |
Standard Support Hours.
All users of remote access services are subject to the IT Acceptable Use and Security Policy. |
| References |
| IT Acceptable Use and Security Policy: http://www.adelaide.edu.au/policies/2783/ |
Service owner: Manager, Production Services
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