| 1.15 Telephony services |
|---|
| This service provides telephone services for internal and external calls and supporting services such as voicemail. |
| Service Provisions |
This service includes:
- Infrastructure and applications to deliver voice services.
- Provision of pricing and quotes for work.
- Cabling to desks/wall points.
- The procurement of handsets.
- Changes (simple and complex) to support moves and changes of staff in the workplace.
- The licensing of devices.
- Maintaining a website with handset and voice plan information.
- Recharging of calls.
- Ownership of warranty jobs.
- Troubleshooting and escalated support from the service desk for issues related to Telephone services and voicemail.
- Training and online user guides for telephone and voicemail services.
Please note this service does not include:
- Phone conferencing, video conferencing and teleconferencing.
|
| This service is available for: |
Staff, Co-location partners |
| Service offerings and variations: |
Analogue, Digital and VOIP devices are supported and available, depending on requirements.
Refer to website for details of recommended handsets. |
| Funding model |
Partial cost recovery |
| Service cost |
The cost of handsets and calls are recharged to business areas. |
| Service conditions, support and availability: |
| Standard Support Hours |
| References |
| Refer to the Telephone Services website for more information. |
Service owner: Manager, Production Services
|
