|1.15 Telephony services|
|This service provides telephone services for internal and external calls and supporting services such as voicemail.|
|This service includes:
Please note this service does not include:
- Infrastructure and applications to deliver voice services.
- Provision of pricing and quotes for work.
- Cabling to desks/wall points.
- The procurement of handsets.
- Changes (simple and complex) to support moves and changes of staff in the workplace.
- The licensing of devices.
- Maintaining a website with handset and voice plan information.
- Recharging of calls.
- Ownership of warranty jobs.
- Troubleshooting and escalated support from the service desk for issues related to Telephone services and voicemail.
- Training and online user guides for telephone and voicemail services.
- Phone conferencing, video conferencing and teleconferencing.
|This service is available for:
||Staff, Co-location partners
|Service offerings and variations:
||Analogue, Digital and VOIP devices are supported and available, depending on requirements.
Refer to website for details of recommended handsets.
||Partial cost recovery
||The cost of handsets and calls are recharged to business areas.
|Service conditions, support and availability:|
|Standard Support Hours|
|Refer to the Telephone Services website for more information.|
Service owner: Manager, Production Services