| 1.16 Mobile voice and mobile data services |
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| This service provides mobile telephone and data services including purchasing, service provisioning and configuration, recharging and contract management with service providers to meet business needs. |
| Service Provisions |
This service includes:
- Contract management with service providers to meet business needs.
- Maintenance of website with information on plans, handsets, devices and costs.
- Procurement and recharging of a standard range of handsets.
- Procurement, recharging and support for data cards for laptops.
- Provisioning of service and configuration of devices.
- Troubleshooting and escalated support from the service desk for issues related to mobile voice and mobile data related services.
- Recharging of costs associated with calls.
- Ownership of warranty jobs.
- Training and online user guides for mobile voice and mobile data services.
Please note this service does not include:
- Support for personally owned or procured handsets.
- Mobile phone services and contracts not provisioned through the central University account.
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| This service is available for: |
Staff |
| Service offerings and variations: |
Refer to the website for available plans, devices and handsets. |
| Funding model |
Partial cost recovery |
| Service cost |
The cost of handsets, devices and call costs are recharged to areas. |
| Service conditions, support and availability: |
Standard Support Hours.
Users of the service have support available from the provider on a 24x7 basis.
There are known coverage issues related to geographic locations. A coverage map is provided on the website. |
| References |
| Refer to the Mobile Services website for more information: |
Service owner: Manager, Customer Service
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