| 1.18 Audio Visual Services |
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| This service provides end-to-end lifecycle support for video conferencing and presentation systems in teaching areas and shared facilities across University campuses. |
| Service Provisions |
This service includes:
- The procurement, design, installation, maintenance and decommissioning of AV equipment in common teaching areas.
- Routine checks of supported venues.
- Support for users in the form of phone and onsite support.
- A booking service for video conferences.
- A booking service for additional AV equipment hire.
- Maintaining a register of supported venues and facilities.
Please note this service does not include:
- After hours technical support unless specifically requested and funded.
- Support for specialised spaces in Faculties.
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| This service is available for: |
Staff, Students |
| Service offerings and variations: |
Not applicable |
| Funding model |
Optional service offerings
Partial cost recovery |
| Service cost |
Facilities that meet Foundation Services criteria are fully supported.
Facilities that do not meet Foundation Services criteria will be subject to a partnering agreement and costs will apply.
All facilities are subject to the following charges:
- After hours bookings of video conference rooms and technician overtime.
- Call costs for video conferencing over ISDN (billed directly by the provider).
Call costs for video conferencing over IP are not recharged. |
| Service conditions, support and availability: |
Standard Support Hours.
Critical systems support - Level 3.
Priority 1 calls received from a supported venue on the North Terrace campus have a target of 10-15 minute onsite response.
At Roseworthy and Waite campuses, phone support is provided to onsite desktop support staff who assist users of facilities.
Extended phone support is available from 6-8pm Mon-Fri excluding Public holidays.
There is a target lifecycle of 5 years for equipment.
The schedule of supported common teaching area venues is governed by the University Information and Communications Technology Committee. |
| References |
| Audio Visual Services website |
Service owner: Manager, Customer Service
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