| 1.21 Training in business applications |
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| Training is provided in the use of applications that support the critical business processes of the University. This includes but is not restricted to Online Learning, Research Management, Finance, Student Administration, Human Resources and records management systems. |
| Service Provisions |
This service includes:
- Liaison with specialists from business areas over business processes, content and training environments.
- Liaison with technical specialists on the setup and configuration of suitable training environments.
- A schedule of training courses provided online.
- A process for staff and students to enrol into courses.
- Face to face (classroom-based) delivery of training related to business applications.
- Development and maintenance of training materials and guides to ensure currency with the University ICT environment.
- Escalated support from the service desk for training related issues.
Please note this service does not include:
- The delivery of training to undergraduate students.
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| This service is available for: |
Staff, Postgraduate students |
| Service offerings and variations: |
Not applicable |
| Funding model |
Fully funded |
| Service cost |
Not applicable |
| Service conditions, support and availability: |
Standard Business Hours.
Materials for face to face courses are customised for and delivered on standard University desktop environments.
Training and post-training support is not available in non-Microsoft desktop environments (ie. Macintosh and Linux). |
| References |
| IT Training website |
Service owner: Manager, Application Services
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