|4.01 Backup, Restore and Archiving services|
|This services provides archiving and retention of data to meet business requirements. It includes the ability to store media in secure off-site locations for areas outside of Technology Services.|
|This service includes:
Please note this service does not include:
- Management of offsite storage facilities.
- Lifecycle management of media formats.
- Backup services (regular and occasional).
- Offsite media storage.
- Restores of personal data.
- Backups of individual workstations.
|This service is available for:
|Service offerings and variations:
||Backup services can be tailored according to requirements.
||Optional service offerings
||Costs apply to services that do not meet Foundation Services criteria.
Backup services are charged according to data volume.
Media storage is price on application.
|Service conditions, support and availability:|
|Standard Support Hours.|
Backup and restores services are designed and resourced with the objective of protecting critical business data.
Service owner: Manager, Production Services