| 4.01 Backup, Restore and Archiving services |
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| This services provides archiving and retention of data to meet business requirements. It includes the ability to store media in secure off-site locations for areas outside of Technology Services. |
| Service Provisions |
This service includes:
- Management of offsite storage facilities.
- Lifecycle management of media formats.
- Backup services (regular and occasional).
- Offsite media storage.
Please note this service does not include:
- Restores of personal data.
- Backups of individual workstations.
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| This service is available for: |
Staff, Visitors |
| Service offerings and variations: |
Backup services can be tailored according to requirements. |
| Funding model |
Optional service offerings |
| Service cost |
Costs apply to services that do not meet Foundation Services criteria.
Backup services are charged according to data volume.
Media storage is price on application. |
| Service conditions, support and availability: |
Standard Support Hours.
Backup and restores services are designed and resourced with the objective of protecting critical business data. |
| References |
| None identified |
Service owner: Manager, Production Services
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