| 5.08 Conference and event support services |
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| This service provides support for organisers of conferences and events in the setup and use of audio visual equipment and internet access. |
| Service Provisions |
This service includes:
- Advice for conference and event organisers and assistance to establish requirements.
- AV support services for conference and event organisers.
- Accounts for conference delegates.
- Wireless network capability for conference delegates.
- Advice on network connectivity provided to organisers.
- Troubleshooting with accounts and access.
Please note this service does not include:
- Internet kiosk facilities and dedicated hardware for internet access.
- Support and configuration of personal equipment.
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| This service is available for: |
Staff
Conference organisers
Event organisers |
| Service offerings and variations: |
Different offerings are available depending on the audience, type of event and the nature of the support required:
Event - internal University audience: no charge.
Event - external audience: phone support is provided free of charge, costs apply if an onsite presence is required.
Event - premium: provision of AV mixing desk and professional onsite technicians, costs apply and vary according to the nature of the engagement.
Conference : phone support is provided free of charge, costs apply if an onsite presence is required and for the supply of additional equipment. |
| Funding model |
Optional service offerings |
| Service cost |
See service offerings.
Costs apply to all after hours work (outside Standard Support Hours) to cover overtime. |
| Service conditions, support and availability: |
All conference and event delegates who access the University network are subject to the IT Acceptable Use and Security Policy.
A minimum of 2 weeks notice is required for events and small conferences (less than 6 venues).
A minimum of 3 months notice is required for larger conferences (6 or more venues). |
| References |
IT Acceptable Use and Security Policy
Information on hiring for events. |
Service owner: Manager, Customer Service
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