| Service | Description |
|---|
| 4.02 Datacenter Management | Management of data centre facilities including physical security, power,
electricity, air-conditioning, space and redundancy.
|
| 4.03 Network Management | Management of core, edge & backbone network and includes redundancy provisions through ISP's.
|
| 4.04 Storage Infrastructure | Management of storage infrastructure.
|
| 6.06 Technology Risk Management | Provide a technological risk management service that includes maintaining a risk register with documented known areas of risk.
|
| 6.07 Information Security Management | Provision and management of firewalls, intrusion detection and vulnerability management (server patching).
|
| 6.08 Business Continuity Management | Service that ensures that business processes are maintained in the event of a disaster by contributing to the University Business Continuity Management Plan through the development and maintenance of a Business Continuity Management Plan for IT Services.
|
| 6.09 Disaster Recovery | Management and testing of a disaster recovery plan to restore critical IT services in the event of a disaster.
|
| 6.10 Management of IT Regulatory requirements | Provide advice and liaise with areas regarding compliance with applicable legislation such as the SPAM Act and Telecommunications act.
|
| 6.11 IT Policy Development and Review | Management of key policies governing IT such as the IT Acceptable Use and Security Policy.
|
| 6.12 Incident Management | Management of the incident management process.
|
| 6.13 Change Management | Management of the change process and Change Advisory Board.
|
| 6.14 Service Level Management | Responsibility for service portfolio and catalogue, partnering agreements, service kpi's and reporting.
|
| 7.01 IT Strategic Planning | Formulates and describes a vision for the implementation and usage of IT,
aimed at ensuring that University-wide IT initiatives are directly aligned to the overall mission, strategies and
operational needs of the university.
|
| 7.02 Engagement | Collaboration and partnership to develop a joint understanding of the strategies and needs of stakeholders, and the realisation of these strategies and needs through particular IT initiatives.
|
| 7.03 Enterprise Architecture | Enterprise Architecture provides a means of translating business vision and strategy into effective enterprise change, particular by improving the alignment of IT solutions with business strategy and requirements.
|
| 7.04 Solution Architecture | Solution Architecture describes the components and elements required to create a solution that meets material business and technical requirements.
|
