Generic Accounts
Generic accounts can be created for services that are not linked to a personal account (i.e. a University username). These accounts are created by Technology Services to meet various business needs.
There are 5 types of generic accounts, each with access to different services.
| Generic Account Name |
Reasons for Account |
Maximum Expiry Time |
Services Access is Granted to |
Flexible
|
Used for a variety of accounts with options regarding which services they have access to. These accounts are sent to your departments Onsite Partner for approval before being approved by your manager.
e.g. holding a conference / workshop / training session at the University for external staff or students
|
12 months |
The following services are optional:
Staff computer
Internet
Email address
U drive (personal storage)
Wireless (granted automatically)
|
| Shared Email |
Generic email accounts
e.g. servicedesk@adelaide.edu.au or auupresident@adelaide.edu.au
|
12 months |
Email address
U drive (personal storage)
|
| Library* |
Used for service points, shared workstations, and training presentation rooms in the libraries
|
12 months |
Internet (restricted)
Staff computers
U drive (personal storage)
|
| Radio Adelaide* |
Volunteers at Radio Adelaide |
12 months |
Internet
Staff computers
U drive (personal storage)
|
| Training* |
Used for ITS staff training room computers |
12 months |
Staff computers
Internet
Email Address
U drive (personal storage)
|
* May only be requested by members of the relevant department
Requests and Authorisation
To request a new Generic Account, please click on the following link
To make changes to an existing Generic Account that was created via the online form, please click on the following link
To make changes to an existing Generic Account that was created via the paper-based form, please fill in the following form
The person who submits the request for the Generic Account will be the responsible person for that account. Please refer to the IT Acceptable Use Policy for more information.
Generic accounts are automatically deleted when the account expires, or at the request of the person responsible for the account.
Passwords
Generic accounts can have their passwords changed via the Password Manager.
Generic account password resets must be requested by email from the nominated responsible person and sent from a University of Adelaide email address.
It is the responsibility of the requestor to advise other users that the password has been changed.
Costs
There are no costs associated with having generic accounts created.
If Internet access is requested, the School/Area will be responsible for all internet traffic charges.
Help and Guides for Shared Mailboxes
If you have a shared mailbox as part of your generic account, please see the following guides for how to set them up on your mail client.
Access to Student Suites
If you require access to a locked down student suite, please email servicedesk@adelaide.edu.au with your requirements including:
- reason for needing access
- the name of the student suite
- time and date the access is required
- number of users who need access
Related services
You may not need a generic account. For personal accounts (e.g. short term visitors or contractors), please visit:
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