Generic Accounts

Generic accounts can be created for information that is not linked to a personal account (i.e. a University username). These accounts are created by Technology Services to meet various business needs.

There are 7 types of generic accounts, each with access to different services.

Generic Account Name	Reasons for Account	Maximum Expiry Time	Services Access is Granted to
Exam	Student Exams (with no internet access) Useful for Lecturers setting up Exams for students that require Computer access	4 weeks	Student Computers
Library*	Used for service points, shared workstations, and training presentation rooms in the libraries	12 months	Email Address Internet (restricted) Staff computers
MyUni ESIM	Used by instructors in MyUni for role playing and uploading information in mock MyUni courses	12 months	MyUni
Radio Adelaide*	Volunteers at Radio Adelaide	12 months	Email Address Internet Staff computers
Shared Email	Generic email accounts e.g. helpdesk@adelaide.edu.au or auupresident@adelaide.edu.au	12 months	Email address
Short Term Access	Access to computers Useful for short term guests to the University	12 months	Internet Staff computers Wireless
Training*	Used for ITS staff training room computers	12 months	Staff computers

* May only be requested by members of the relevant department

Requests and Authorisation

Requests must be submitted via the PDF Form.

The person who submits the request for the Generic Account will be the responsible person for that account.

Generic accounts are manually deleted by Technology Services when the account expires, or at the request of the person responsible for the account.

Passwords

Generic accounts can have their passwords changed via the Password Portal.

Generic account password resets must be requested by email from the nominated responsible person and sent from a University of Adelaide email address.

It is the responsibility of the requestor to advise other users that the password has been changed.

Costs

There are no costs associated with having generic accounts created.

If Internet access is requested, the School/Area will be responsible for all internet traffic charges.

Related services

You may not need a generic account:

New Accounts for Visitors