Password Help Centre

For security reasons, most systems at the University require a password in order to be accessed. Follow the flow chart below for information on how to reset or change your password depending on your needs, then go to the step number below the chart for instructions.

1. Password Portal

Allows you to change your password online. You will be able to reset your password here if you have set challenge response questions and cannot remember your original password. For more information on challenge response questions, click here.

2. North Terrace

Students, Staff and Visitors can visit Hub Central Information Services (look for the blue area on levels 3 and 4). To perform the reset you will need your Student or Staff ID card, or some other form of photo ID.

3. Waite

Go to the Student Admin office in the McLeod Building, First Floor, Room LG to have your password reset. To perform the reset you will need your Student or Staff ID card, or some other form of photo ID.

4. Roseworthy

Go to the Main Building to have your password reset. To perform the reset you will need your Student or Staff ID card, or some other form of photo ID.

5. Unable to present in person

Students, staff and Visitors will need to; 

• Complete the Request a Password Reset Form and fax it to the Student Centre +61 8 8313 4401. 
• Your password will then be printed and faxed or mailed to you.
• Upon receipt of the printed password, you will need to immediately change it to a password known only to you using the Change your Password website.
• For further enquiries, the Student Centre can be contacted on +61 8 8313 5208

How to update Software and Devices after changing your Password

When you change your password, you will need to manually update some systems with your new password. Outlook and Calendar will both require you to update the password. Click on the following links for instructions to do this; Calendar or Outlook. 

We also have some easy to follow guides for other software and devices that require a password update. Click the link below to see them now.

Guides for common devices and software e.g. Outlook, Calendar, iPhone, Android

Password Rules

Your new password must:

• Be between 7 and 50 characters
• Contain at least 1 number
• Contain at least 1 non-alphanumeric character (e.g. @ ? > # " , . ;)
• Not be the same as a previous password

Password Expiry

• Your University of Adelaide password must be changed at least once every 360 days. When it is time to change your password you will receive a system generated email reminding you. If you do not change your password it will expire and your account will be disabled.
• Password resets take effect immediately.
• You will be prompted via email to change your password before it expires.