Password Help Centre
Your password is an integral part of your access to University IT Services. Please find detailed information below regarding options to change your password and issues that may arise due to a change of your password.
Before You Change Your Password *Important*
My Account is Locked!
Changing Your Password
Options To Change Your Password
Password Expiry
Before You Change Your Password *Important*
Account lockouts will occur if you change your password and do not update the stored passwords in any devices that are used to connect to the University. To avoid this please make sure you do the following:
 Forget University wireless networks on your mobile devices before changing your password. Please find a guide here. Once you have changed your password you can reconnect to wireless with your new password.
 Change the stored email password on your mobile device immediately after changing your password. Please find a guide here.
 Delete all instances of the old password from the keychain on your Macintosh computer. Please find a guide here.
 Update any software applications or drive mappings that have stored your old password.
 Clear remembered passwords in your Internet Browser if you are not able to access University websites after changing your password. Please find a guide here.
 Setup challenge response questions to allow you to retrieve your password if you forget it. This option is available when you login to change your password via Password Manager.
 Restart any University of Adelaide Windows PC you are logged into immediately after changing your password.
My Account Is Locked!
- Your account will lock if a device or computer you are using stores an old or incorrect password and attempts to connect to our IT services.
- After 25 bad password attempts your account will lockout for security reasons. It will automatically unlock after 30 minutes.
- Please note that a lot of mobile devices attempt to connect to Wireless or Email automatically in the background. Therefore, your account can lockout without you typing a password if the wrong password is stored.
- If your account locks we suggest you work through and eliminate the possible causes stated at the top of this page in Before You Change Your Password.
- If you are unable to solve the issue please call the Technology Service Desk on 8313 3000 and we can assist you in determining the cause of the lockout.
Changing your password
For security reasons, most systems at the University require a password in order to be accessed. Follow the flow chart below for information on how to reset or change your password depending on your needs, then go to the step number below the chart for instructions.
Options To Change Your Password
This allows you to change your password online. You will be able to reset your password here if you have set challenge response questions and cannot remember your original password. For more information on challenge response questions, click here.
2. North Terrace
Staff and Visitors can visit the University Contact Centre, which is located on level 4 of the Wills Building. Students can visit Hub Central Information Services (look for the blue area on levels 3 and 4). To perform the reset you will need your Student or Staff ID card, or another form of photo ID.
3. Waite
Go to the AUU office in the McLeod Building, Lower Ground Floor (under the Lirra Lirra Cafe) to have your password reset. To perform the reset you will need your Student or Staff ID card, or another form of photo ID.
4. Roseworthy
Go to the Main Building to have your password reset. To perform the reset you will need your Student or Staff ID card, or another form of photo ID.
5. Unable to present in person
Students, staff and Visitors will need to;
- Complete the Request a Password Reset Form and fax it to the University Contact Centre +61 8 8313 4401.
- Your password will then be printed and faxed or mailed to you.
- Upon receipt of the printed password, you will need to immediately change it to a password known only to you using the Password Manager website.
- For further enquiries, the University Contact Centre can be contacted on +61 8 8313 5208
Password Expiry
- Your University of Adelaide password must be changed at least once every 360 days. When it is time to change your password you will receive a system generated email reminding you. If you do not change your password it will expire and your account will be disabled.
- Password resets take effect immediately.
- You will be prompted via email to change your password before it expires.
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