Forgotten your password?

If you have forgotten your password you are now able to reset it online rather than having to visit the University Contact Centre. To enable the forgotten password function for your username, you must first set up and answer a series of ID verification questions or challenge response questions.

If your password has EXPIRED this feature will not work.

Enabling the forgotton password function

1. Log into the following website http://password.adelaide.edu.au/
2. Select "Password Challenge Response" from the Password Management menu on the left hand side of the screen.
3. You will be prompted to answer six questions which will be used to verify your identification should you forget your password. The six questions are made up of:
   1. Two standard questions that all users will be required to answer, and
   2. Four questions that you create and answer.
4. You must complete all six questions. The combination of standard and unique questions strengthens the security of the process. You are encouraged to provide one word answers for each question.
5. Once you have answered all six questions correctly and have clicked on the "Submit" button you will receive a message stating that "Challenge responses were saved successfully" in red text indicating that your information has been successfully saved for use in the event that you forget your password.
6. You can now logout.
   

Resetting a forgotten password

1. From a University of Adelaide student lab computer you can select the "I have forgotton my password" link at the login screen.
2. From any other computer go to https://password.adelaide.edu.au and select that "I have forgotton my password" link.
3. Enter your username and select "Submit".
4. Answer all of the questions you're presented with. Answers are case and spelling sensitive. You must enter the answers in exactly the same way as you entered them when setting up the challenge response questions.
5. Select Submit
6. If you have answered the questions correctly you will be prompted to type in your new password and retype your new password for verification. The University's rules for acceptable passwords must be followed.
7. Select Submit.
8. A page will display informing you that your password has been changed.
9. You can now logout.

The new password that you have set is what you will use to access most University online services including your computer, email and other services which use this password.