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Information Technology Services

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Contact the Service Desk

Phone: 8313 3000
Fax: 8313 5775
Email

Level 9, 9 Gawler Place
The University of Adelaide
SA 5005 Australia

A to Z of ITS Services

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Access Adelaide Introduction
Access to IT facilities
Account Verification
Accounts (IT access)
ACD group log in

Additional Network Space
Adlib Relay
Amendment to Phone Directory
Analogue Handsets User Guide

Analogue to Digital, Upgrade
Antivirus - McAfee
Audio Visual Services
AV Advice and Instruction
AV hire for events

Booking IT Courses

Cadetship (ITS Staff Only)
Cadetships in ITS
Calendar
Calendar Best Practice
Camera installation
Casual Staff (New accounts)
Change Advisory Board (CAB)
Change Process
Cicso VoIP User Web Page
Common Teaching Area Support
Communications Services
Computer Disposal
Computer Lab Software
Computer Labs
Computer Leasing & Purchasing
Computer Security & Virus Protection
Computer Standards
Conference Calls
Contact Service Desk
Continuing & Contract Staff (New)
Courses - IT Training
Customer Requests

Data Services
Desktop Computers
Dialup
Digital Handsets User Guide

Disabling Accounts
Discussion Boards, Best Practice
Disposal of Computers
Do's and Don'ts for using IT
Downtime

Email Best Practice
Email List Administration
Email List Managers Guidelines
Email Login
Email Space Quota
Email User Guide
Employee Services Online
Employment Opportunities for Students
Exams held in Student Computer Suites
Extension Number, New Phone

Face to Face Support
Faults
File Storage Quota
Files - Remote Access
Files Storage and Access
Firewall Access
Folders, Shared Network
Forgotten Password Feature
Forms
Forward Schedule of Change

Generic Accounts

Hardware Recommendations
Helpdesk Contact Details
Home Computers, University Owned
Hours of Operation

Incidents
Information Security
Internet Best Practice
Internet Download Quota
IT accessory installation
IT Policies & Guidelines
IT Service Availability
IT Service Extensions
IT Service Outages
IT Training
ITS Home

Lab Stats
Labs - Student Computer
Library e-Resources, Use of
List Managers Guidelines (Email)
Lock/Unlock Digital Handsets

Maintenance Windows
Managing Projects, ITS methodology
McAfee Antivirus
Microsoft Office Specialist Certification
Mobile Phones
Moving IT Equipment
MyUni - Instructor Support
MyUni Forums, Best Practice
MyUni User Guide

Netbook Support
Network Folders, Shared
Network Services
Network Space, Additional
New Accounts
News and Updates

Online Request System
Online Services Guide
Outage Dates

Palm installation
Password Best Practice
Passwords
Patching (System)
PDAs
PDF Converter
Personal, Family & Friends Mobiles
Personally Owned Computers
Policies & Guidelines for IT
Preferred Names
Printer installation
Printing
Printing Quota
Project Management Methodology
Projects - Current

Quotas and Space

Recommended Hardware
Relocation of IT Equipment
Remote Access & Dialup
Remote Access to Files
Request Escalations
Requests for support
Restoring Deleted Files

Scanner installation
Schedule of IT Courses
Security & Virus Protection
Security Best Practice
Service Desk Contact Details
Service Extensions
Service Requests
Services provided by ITS
Services Provided Elsewhere
Shared Network Folders
Social Media Best Practice
Social Media, University position
Software Licencing
Software Management Services
Software Self-Service Project
Space, Additional Network
Spam Act Guidelines
Spam Filtering
Specialist Services
Staff
Standard Operating Environment (SOE)
Student Cadetships
Student Computer Labs
Student IT Support Services
Students Under 18 Years

Telephone - New
Telephone Book
Telephone Installation
Telephone Programming Changes
Telephone Relocation
Telephone Services
Telephone User Guides
Telephone/Data Lead
Training - IT

Under 18 Years Access
University Owned Home Computers
University Standard Desktop (SOE)

Video Conferencing
Virus Protection
Visitor Access
Voice Mail
VoIP (Cicso) User Web Page
VPN Setup

Web Content Best Practice
Webmail
Wireless Setup

Quicklinks

TS News Updates

The IT Acceptable Use and Security Policy and best practice guidelines have been updated to include social media and mobile communications devices etc. Read more.

Newly uploaded - Guidelines for use of Social Media

Details of services provided by Technology Services.

New Telecommunications Services website is easy to use and provides comprehensive information on Telephone, Mobile and Network Services.

Internet charging for all staff and students-Aarnet have introduced an "off-peak" period where all data is free