Cadet Roles

Most cadets will initially be recruited and commence employment in ITS through the Online Education Helpdesk (OEH).

The OEH will form their initial employment for a minimum of 12 months. Every 12 months as contracts are renewed, each Cadet will have the opportunity to transfer from the OEH into other teams in ITS. This will be negotiated between the Program Coordinator and Team Leaders. It will be dependent on places being available in other teams and cannot compromise the staffing level in any area, particularly the OEH.

Most teams within ITS have employ cadets or have employed cadets in the past, including:

Online Education Helpdesk (OEH)

The OEH provides telephone, e-mail and some face-to-face support for students and staff using MyUni for learning and teaching. The helpdesk is also the first point of contact for many other services provided by ITS to assist students such as e-mail, dialup and MyUni.

Production Support – Operating Systems and Services

Operating Systems & Services is responsible for:

Server support for hardware and operating systems
Backup and restoration of customer selected disks for disaster recovery
Server file, application and print management. This involves the management of the file system for a server, which includes the directory structure, restoration, capacity planning, user creation and administration
Authentication services to provide the customer with an authentication mechanism to allow users access to various services and facilities
Hosting services to provide a physical location in a controlled and managed environment

IT Policy and Security

IT Policy and Security is responsible for:

Developing University-wide IT policies and associated guidelines
Providing advice and assistance to other ITS staff in the development of internal ITS policies
Investigating and responding to IT security incidents and breaches of IT policy
Providing advice on IT-related compliance issues
Monitoring and auditing the security of IT systems

Desktop Management Services

Desktop Management Services provides support for University staff computers including standard peripherals. Services are based on the University's Standard Desktop configuration. Research and development services are also provided together with product support for the University's desktop computing environment. These services are aimed at reducing the total cost of ownership for the University associated with owning desktop computers.

IT Training

IT Training provides a range of training services including:

Training needs analysis
Training planning
Course development and documentation
Training delivery
Training evaluation and review

Business Administration Services

The Administration team view themselves as the "core" or "heart" of ITS, managing, maintaining, distributing, recording, processing, reporting, and redirecting across all silos including the Division of Student and Staff Services, University faculties, partners, vendors and our customers.

The team has a wide range of expertise and knowledge in such areas as:

Software management
Financial support services
Hardware management
Card production and distribution, and building access
Student printing, web traffic and internet charges
Student Cadetship Programme
Maintenance of Service Level Agreements
Office administrative support
Human Resources
Social functions