ITS Helpdesk
Phone: 8303 3000

Telecommunications
Phone: 8303 3333

Online Education
Phone: 8303 3335

Audio Visual Support
Phone: 8303 3933

Information Technology
Services
Level 9, 9 Gawler Place
The University of Adelaide
SA 5005 Australia

Email
Phone: +61 8 8303 5716
Facsimile: +61 8 8303 4400

Travelling Overseas

Requesting the Service	Using Calling Cards
Bands & Network Compatibility	Using Global Roaming
Making Calls / Receiving Calls	Country Codes
Voicemail	Overseas Travel Coverage Maps

For business travel overseas two services are provided:

Global Roaming
Calling Card

Global Roaming

Global roaming enables compatible mobile phones to make and receive mobile calls while overseas when in areas serviced by global roaming partners.

Global Roaming is not activated by default as ongoing costs are incurred.

Calling Card

The calling card allows you to make calls from landline phones while overseas, that are then charged back to your University of Adelaide department. Using a calling card is far cheaper than Global Roaming.

Requesting the service

Both services are packaged together to maximise your ability to communicate while travelling overseas.

Please click on email request below to request the service be activated. Please ensure you have provide your name and mobile number. If you would like specific information as to which countries and networks you can roam to, please also provide your mobile/pda make and model and which areas you will be visiting. For a full list of telephone networks, bands and coverage maps.

Using Calling Cards

Calling cards come with user instructions. Below is a copy of the user instructions and country pin codes.

Calling card information.

Country pin codes.

Using Global Roaming

Bands & Network Compatibility

There are four main GSM frequency bands used by mobile networks around the world. These are (with a rough list of regions):

850 MHz (USA/Canada/South America)
900 MHz (Africa/Europe/Australia/Asia)
1800 MHz (Africa/Europe/Australia/Asia)
1900 MHz (USA/Canada/South America)

To successfully roam onto a network your device must support the corresponding frequency band. Phones are generally available in dual-band (900+1800 or 850+1900), tri-band (any combination of the above), or quad-band with support for all of the above frequencies.

To find which networks and bands are available in which countries, you can use the GSM coverage maps found here or to view them on your mobile device, open your browser and navigate to http://gsmworld.mobi/roaming.

Making calls

Local: To make a local call within the country you are visiting, dial the local number.
National: To make a national call within the country you are visiting dials the area code and then the number.
International: To make an international call dial the + symbol, then the country code, area code and number. By pressing + you should automatically dial the international access code for any country you are in. Remember to drop the 0 when dialling back to Australia. For example, If calling an Australian mobile number (04XX) just dial +614XX and then the rest of the number. If dialling a landline number in Adelaide (08) just dial +618 and then the rest of the local number.

Receiving Calls

Callers from Australia will simply need to dial your normal Australian mobile number. Calls from Overseas (including the country you are in) will still need to call you as if you were in Australia. For example, calling an Australian mobile 0412 345 678 from the US would be as follows: 011 61 412 345 678.

Country Codes

For a full list of country codes please see countrycodes.com.

Voicemail

A handy tip is to set up your voicemail as an unconditional diversion then you only need to make one call through to voicemail to access your messages.

How do I change the diversions set up on my phone?

By dialling 1212** from your handset, all calls will be diverted to your voice mailbox. An all calls diversion can be cancelled by dialling 1213** from your handset.
By dialling 1211** from your handset the 3 conditional diversions, which are set up at
the point of connection, will be re-activated.

How do I retrieve my messages?

You can use the Macquarie Mobile services on many networks around the world, just like you do at home - Voicemail, Customer Care, Directory Assistance and 123.

On many Networks, your short code numbers remain the same. For example:

121 for Voicemail (or +61 414 121 121)
1223 for Directory Assistance (+61 414 123 123)
123 to answer all your questions (or +61 414 123 123)

Can I set up my voicemail so it calls me with my messages while overseas?

Yes, if you want a ring alert notification of a message being left in your mailbox, you can activate a text notification service by dialling 1219** from your handset. This text alert will leave an envelope on your handset screen when you have a message. If you want to revert to the TXT alert dial 1218** from your handset. Please note that the 121 short dial code will only operate overseas in some countries whilst you are roaming. For all other countries you will have to dial 0414 121 121 and enter you mobile number and security code. You can also pick up your voicemail messages remotely from anywhere in the world. Just dial your own mobile number from any phone service. Then dial 9 during the greeting. You will then be asked to enter your voicemail box security code. The default security code for your mailbox is 3333. Your messages will then be played for you.
** Please note that these short dial codes will not work overseas.