Communication ServicesCommunication Services is part of Technology Services that provides Telecommunication and Network development, maintenance and support. The following tables provide a detailed list of all of the services that we provide. If you can't find what you're looking for here, try the A-Z of Technology Services or contact us on ext 33333 or via email at servicedesk@adelaide.edu.au Phone FeaturesWhen you order a new phone there are several default features that are active, depending on the type of phone you have. There are two type of phones that we provide depending on your requirements; Analogue and Digital. Communication Services also offer additional Phone Features that you can request. Service | Description | Requesting the Service | Call Access | Call Access determines the type of outbound calls you can make. By default, all new phones have; Internal, Local, STD and Mobile call access. You can control access to Internal, Local, STD, Mobile and International by making a request to the Service Desk. | To change your Call Access, send an email with the access that you require to servicedesk@adelaide.edu.au | Call Diversion | Call Diversion activates when the line is busy or has no answer. It diverts the call to another internal number or external number of your choice. This is a default feature on all new analogue and digital lines. | For More information, See the User Guides; Analogue and Digital. | Call Waiting | Call Waiting allows you to answer a second incoming call while on another call. This is a default feature if you have a new digital line. | For More information, See the User Guides; Analogue and Digital. | | Abbreviated Dial | Abbreviated Dial provides an easy speed dial number for frequently dialled phone numbers. These numbers can be programmed into your analogue or digital phone for you by the Service Desk or you can manually set up the abbreviated dial on your handset. | Send an email with your extension number and the speed dial numbers you require to servicedesk@adelaide.edu.au To manually program Abbreviated dial, See the User Guides; Analogue and Digital. | | Call Control | Call Control restricts a phones extension from being used to make external calls. The extension is restricted to internal calls only and a pin number is provided that is used to make external calls. | Send an email with the extension number you require Call Control on to servicedesk@adelaide.edu.au | | Call Diversion Profiles | Call Diversion Profiles foward calls to multiple numbers depending on which profile you activate. You can have up to five profiles programmed into your phone. For example, one profile may divert the call to another staff member and another profile may divert to voicemail. This feature is designed for executives and staff that work in multipule offices. | Send an email with your extension number and the Call Diversion Profiles you require to servicedesk@adelaide.edu.au | | Conferencing | Call Conferencing allows you to have a conversation with more than two parties on your desk phone. This can be done through our service, which can have up to eight people, or through an external company, which allows an unlimited number of participants. | To use the University Service, Click Here for a User Guide Click Here for More Information | | Direct Dial | Direct Dial provides a type of hotline that is usually used for lift phones and entry access points. It means that when the phone is picked up, it rings straight through to a designated number. | Send an email with the extension number and the number you want it to dial to servicedesk@adelaide.edu.au | Fixed Call Diversion
| Fixed Call Diversion allows a button on your phone to be programmed to enable you to turn a fixed diversion on and off to a specific number at the push of a button. This diversion can be set for when the line is busy, there is no answer or immediately. | Send an email with the extension number and the number you want to divert to servicedesk@adelaide.edu.au | | Group Pickup | Group Pickup allows you to pickup calls that are ringing on another phone in your office. This feature can be activated on several phones in an office to allow calls to be answered if a staff member is not at their desk. Group Pickups are commonly used for groups of staff that have the same job role in a department. | Send an email with the extension numbers you want to be part of the group pick up to servicedesk@adelaide.edu.au | | Multiple numbers | Multiple numbers allows a phone number to be used on several staff members phones. All of the phones with this number on them will ring at the same time. This is often used for bulding entrance phones. | Send an email with the extension numbers involved to servicedesk@adelaide.edu.au | | Phone Monitoring | Phone Monitoring allows you to see if a person is on a call before you attempt to transfer a call through to them. One of the buttons on your handset is designated as the Phone Monitoring botton - if this light is on, the person is on a call. This is usually used for reception area phones. | Send an email with the extension numbers involved to servicedesk@adelaide.edu.au
| | Voicemail | Voicemail allows callers to leave messages for you if your phone is not answered. A message wait light is activated on your handset to indicate that you have a voicemail message waiting. | Fill out the Online Request Form Click Here for More Information |
Office Phone ServicesCommunication Services offer various Phone Services if you require a new phone or want to upgrade or change your handset and accessories. We also offer support for staff members that are moving offices or wish to have a line activated in an existing office. Service | Description | How to Get the Service | | New Phone | A new phone or phone connection can be ordered if there is no phone port in the office to plug your phone cable in to or if there is no physical handset. There are two type of handsets: analogue and digital. The following handsets are available through Communication Services: Digital Ericsson 3213 (2 rows of buttons), Digital Ericsson 3212 (1 row of buttons), IG 333 Analogue Phone, Cordless Analogue Phone, Slimline Analogue Phone. Requests are usally resolved within 14 working days of you receiving an Incident number. | Fill in a Work Request Form Click Here for Pricing Information | | Phone Accessories | Phone Accessories can be ordered if new or replacement accessories are required. The following accessories are available to order through Communication Services: Bluetooth or Wireless Headset, Data Cable (up to 5m long). | Send an email with the accessory you require along with your Account Code to servicedesk@adelaide.edu.au Click Here for Pricing Information | | Relocation of Existing Phone | If you are moving offices, we can relocate your phone and extension number to the new office. | Fill in a Work Request Form | | Change handset from analogue to digital | Digital phones offer more features and programing options than analogues phones. They allow you to see the phone number of incoming calls as well as enabling the monitoring of other phones. | Fill in a Work Request Form |
Inbound Calling ServicesNew phone lines can be set up to suit various needs. Service | Description | How to Get the Service | | New Telstra Line | Installing a Telstra Line is available to external companies that wish to have an external phone line that is not on the University Phone System (PABX) but is on University leased property. Bills for this line are sent directly to the company rather than via the University. The standard cost of installing a new Telstra Line is $66. Requests are usually resolved within 14 days of you receiving an Incident number, depending on Telstras availability.
| Fill in a Work Request Form | | New 1800 or 1300 Number | New 1800 and 1300 numbers can be ordered that have a phone answer point that is on a University phone number. The call flow of these numbers can be changed. The cost of installing one of these lines is $100, with an ongoing monthly fee of $25. | Send an email with your requirements and Account Code to servicedesk@adelaide.edu.au |
Call Management ServicesCall Management is a feature that is used by call centres such as the Technology Services Service Desk and HR Service Desk. This works as part of an Automatic Call Distribution (ACD) group that allocates calls according to the amount of time the staff member has been in idle with the person in idle the longest receiving the next phone call. Service | Description | How to Get the Service | | New call management group | Call Management groups can be set up to meet the needs of your business area. They are commonly used for Service Desks and Enrolment lines. | Send an email with your requirements and Account Code to servicedesk@adelaide.edu.au | | Add phone to call group | Existing call management groups can have extra phones added. For instance, if a new staff member requires their phone to be added to the call group. | Send an email to servicedesk@adelaide.edu.au | | Call Flow Change | Call management groups can have the call flow changed. For example, the call flow can be changed so that if no one answers the call it diverts to another number, or the number can divert to Voicemail after business hours.
| Send an email with your requirements to servicedesk@adelaide.edu.au |
Office Data ServicesCommunication Services can install and activate data points that give your computer network connectivity. Service | Description | How to Get the Service | | Installation and Activation of New Data Point for a Computer | If there is no data port in the wall of the office to plug your computer cable in to or if this data point is not active. | Fill in a Work Request Form | Relocation of existing Data Service
| If you are moving offices, we can relocate your data service to your new office. If the physical computer also needs to be moved, this can be done through Property Services. | Fill in a Work Request Form |
Off Campus ServicesIf you are travelling overseas or interstate, there are services that we offer to assist you. Service | Description | How to Get the Service | | Reverse Charge Calling cards | If you are travelling overseas or interstate, reverse charge calling cards allow you to make calls that get charged to the University at cheaper rates. | Send an email with your Account Code to servicedesk@adelaide.edu.au Click Here for More Information |
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