Service | Description | Requesting the Service |
Call Access | Call Access determines the type of outbound calls you can make. By default, all new phones have; Internal, Local, STD, Mobile, and International call access. You can control access by making a request to the Service Desk. | To change your Call Access, send an email with your extension number and the access that you require to servicedesk@adelaide.edu.au |
Call Diversion | Call Diversion activates when the line is busy or has no answer. It diverts the call to another internal number or external number of your choice. This feature is available by default on all new analogue and digital lines. | For More information, See the User Guides; Analogue and Digital. |
Call Waiting | Call Waiting allows you to answer a second incoming call while on another call. This is a default feature if you have a new digital line and is only available on digital lines. | For More information, See the User Guides; Analogue and Digital. |
| Abbreviated Dial | Abbreviated Dial provides an easy speed dial number for frequently dialled phone numbers. These numbers can be programmed into your analogue or digital phone for you by the Service Desk or you can manually set up the abbreviated dial on your handset. | Send an email with your extension number and the speed dial numbers you require to servicedesk@adelaide.edu.au To manually program Abbreviated dial, See the User Guides; Analogue and Digital. |
| Call Control | Call Control restricts a phones extension from being used to make external calls. The extension is restricted to internal calls only and a pin number is provided that is used to make external calls. | Send an email with the extension number you require Call Control on to servicedesk@adelaide.edu.au |
| Call Diversion Profiles | Call Diversion Profiles foward calls to multiple numbers depending on which profile you activate. You can have up to five profiles programmed into your phone. For example, one profile may divert the call to another staff member and another profile may divert to voicemail. This feature is designed for executives and staff that work in multipule offices. | Send an email with your extension number and the Call Diversion Profiles you require to servicedesk@adelaide.edu.au |
| Conferencing | Call Conferencing allows you to have a conversation with more than two parties on your desk phone. This can be done through our service, which can have up to eight people, or through an external company, which allows an unlimited number of participants. Polycom Phones are also available for call conferencing. | To use the University Service, Click Here for a User Guide Click Here for More Information on other Conferencing Services and Polycoms. |
| Direct Dial | Direct Dial provides a type of hotline that is usually used for lift phones and entry access points. It means that when the phone is picked up, it rings straight through to a designated number. | Send an email with the extension number and the number you want it to dial to servicedesk@adelaide.edu.au |
Fixed Call Diversion
| Fixed Call Diversion allows a button on your phone to be programmed to enable you to turn a fixed diversion on and off to a specific number at the push of a button. The diversion can be set for when the line is busy, there is no answer or immediately. This feature is only available on digital lines. | Send an email with the extension number and the number you want to divert to servicedesk@adelaide.edu.au |
| Group Pickup | Group Pickup allows you to pickup calls that are ringing on another phone in your office. This feature can be activated on several phones in an office to allow calls to be answered if a staff member is not at their desk. Group Pickups are commonly used for groups of staff that have the same job role in a department. | Send an email with the extension numbers you want to be part of the group pick up to servicedesk@adelaide.edu.au For More information, See the User Guides; Analogue and Digital. |
| Multiple numbers | Multiple numbers allows a phone number to be used on several staff members phones. All of the phones with this number on them will ring at the same time. This is often used for building entrance phones and is only available for digital lines. | Send an email with the extension numbers involved to servicedesk@adelaide.edu.au |
| Name Display | Name Display allows people to see your name and extension number when you call their phone. The display name can be up to 16 characters long. This information will only be displayed if the person you are calling has a digital handset. | Send an email with your extension number and the display name you would like to servicedesk@adelaide.edu.au |
| Phone Monitoring | Phone Monitoring allows you to see if a person is on a call before you attempt to transfer a call through to them. One of the buttons on your handset is designated as the Phone Monitoring button - if this light is on, the person is on a call. This is usually used for reception area phones and is only available on digital lines. | Send an email with the extension numbers involved to servicedesk@adelaide.edu.au
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| Voicemail | Voicemail allows callers to leave messages for you if your phone is not answered. A message wait light is activated on your handset to indicate that you have a voicemail message waiting. | Fill out the Online Request Form Click Here for More Information |
