Voicemail

Standard Voicemail Requests

• New voicemail box: New voicemail box is for staff with a new extension or staff that have moved to a new desk with a new phone and wish to have voicemail set up on that phone.
• Reset voicemail security code: If you have forgotten your voicemail box security code it it can be reset for you.
• Cancel voicemail box: Cancel a voicemail box if it is no longer required at a specific phone or on behalf of someone who has left.

Please fill in either an Internal  or External department voicemail request form and the helpdesk will organise the activation of your new mailbox within 3 working days.   

Voicemail Instructions

• Checking Messages Externally
• Checking Messages Internally from a phone that does not have Voicemail
• Checking Messages Internally from a phone that does has Voicemail
• Mailbox voice has sped up
• Time and date stamp
• Change your voicemail message
• Change your name in voicemail
• Change your Annual leave message in voicemail
• Remove your voicemail leave message
• Change Your Security Code
• Skip to second message
• Helpful Hints

Checking Messages Externally

Dial (08) 8313 6111
The System Message : Welcome to The University of Adelaide
Please enter your mailbox number (This is your extension number)
Please enter security code  (This is your security code)

Checking Messages Internally from a phone that does not have Voicemail

Dial 36111
The System Message : This is not a Valid Mailbox
Press #
Please enter your mailbox number (This is your extension number)
Please enter security Code (This is your security code)

Checking Messages Internally from a phone that does has Voicemail

Dial Voicemail on extn 36111
The System Message :Please enter security code
Press *# when she starts to speak
Please enter your mailbox number(This is your extension number)
Please enter security code  (This is your security code)

Mailbox voice has sped up

Your Voicemail box  has speed up, the messages are hard to understand as they are speaking too fast. 

You will need to have a voicemail message on the system.

0. Dial in to voicemail on extn 36111.
0. Put in your security code.
0. Press 1 to listen to message then press 1 again to activate speed options.
   When you hear the system say “To continue listening press 1” you press 7 to reduce continue pressing 7 until you are happy with the speed of the system message
0. You can press  4 to increase speed if you have slowed the message down and it sounds to slow. 
0. When you are comfortable with the speed press 1 to return to your message.

 Time and date stamp

This will tell you the name of the sender their number and the Date and Time.

0. Dial in to voicemail on extn 36111.
0. Put in your security code.
0. Press 1 to listen to message at the end of the message press 0 and then 0 again.
   This will tell you the name of the sender their number and the Date and Time.

Change your voicemail message

0. Dial in to voicemail on extn 36111.
0. Put in your security code.
0. Then press 3 then 1 then 3 then 2 then follow the prompts.

Change your name in voicemail

0. Dial in to voicemail on extn 36111.
0. Put in your security code.
0. Then press 3 then 1 then 5 then follow the prompts.

Change your Annual leave message in voicemail.

0. Dial in to voicemail on extn 36111.
0. Put in your security code.
0. Then press 3 then 1 then 3 then 3 then follow the prompts to record your message.

Remove your voicemail leave message

This is activated immediately.

0. Dial in to voicemail on extn 36111.
0. Put in your security code.
0. Then press 3 then 1 then 3 then 3 then follow the prompts to record your message.

Change Your Security Code

0. Dial in to voicemail on extn 36111.
0. Put in your security code.
0. Then press 3 then 1 then 4 then follow the prompts.

Skip to second message

0. Dial in to voicemail on extn 36111.
0. Put in your security code.
0. Press 7: to skip to second message.

Helpful Hints

What is the default voicemail pin code ?

• When you request new voicemail box or request for your security pin it will always be 0000.

How long are voicemail messages stored for?

• Voicemail messages are kept for 21 Days and then automatically erased. 

When listening to a voice message:

• Press 3: to back up 5 sec. ( ie: need to check a phone number)
• Press 9: to advance 5 sec
• Press 8: to reply to the message and leave an answer on their voicemail.
• Press 2: to forward the message that was on your voicemail to another mail box.

Deleted messages can only be retrieved while still in voicemail. 

• Press 4 : to retrieve a deleted message  (this will not work if you have exited voicemail and then dialled back in)