Secure User Environment: Elevated Rights User Guidelines

As a user, you may request to be granted Elevated Rights temporarily or permanently so that you are able to conduct your work effectively. This is approved by your school/area manager on a case-by-case basis. Requests can be made through your local approver, who should then contact the ITS Service Desk.

Getting Elevated Rights

You may request temporary Elevated Rights (lasting two working days) at any time in order to install "non-supported" (licensed or free) software and peripheral/device drivers (e.g. local printers and cameras). These applications will not be supported by the Service Desk.

To place a request for Elevated Rights (temporary or permanent), please speak to your local approver. If you do not know who your local approver is, please contact the ITS Service Desk.

Responsibilities & Risks

Please read through the following details to ensure you understand your responsibilities and potential risks as a user while you have Elevated Rights.

1. Elevated Rights will enable you to:
   • Install and uninstall "self-supported" applications
   • Install a driver for a device (e.g. a digital camera driver)
   • Configure Remote Desktop access
   • Copy or move files into the Program Files or Windows directory
   • Schedule Automated Tasks
   • Configure Automatic Updates
2. Elevated Rights increases the risk of: 
   • Introducing viruses and other malicious software to the system, which can result in significant downtime and/or loss of intellectual property
   • Placing the University and yourself in breach of software copyright law
   • Introducing changes that cause system failure or reduced performance, resulting in downtime & inconvenience
3. ITS' support for Elevated Rights users & software
   • If a computer is required to be rebuilt due to a failure, the computer will be restored to a standard configuration, all centrally managed software will be installed however the user will need to install all of their "self-supported" software.
4. Staff are reminded of the following relevant University policies
   •  
     • Information Technology Acceptable Use Policy: http://www.adelaide.edu.au/policies/2783/
     • Guidelines For Privileged Access: http://www.adelaide.edu.au/policies/69/
     • Copyright Policy (note: applies to use of unlicensed software on University equipment): http://www.adelaide.edu.au/policies/2643