Information Technology Services The University of Adelaide Australia
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ITS Helpdesk
Phone: 8303 3000

Telecommunications
Phone: 8303 3333

Online Education
Phone: 8303 3335

Audio Visual Support
Phone: 8303 3933

Information Technology
Services

Level 9, 9 Gawler Place
The University of Adelaide
SA 5005 Australia

Email
Phone: +61 8 8303 5716
Facsimile: +61 8 8303 4400

Staff, Students, Postgraduate research students and Visitors

Staff

Staff are people who are currently employed by the University of Adelaide including; continuing academics, continuing professional staff, staff on fixed term contracts, casuals, and title holders.   Staff are considered to be current even if they are on leave, leave without pay, or suspended (casual suspension).

Academic staff

Academic staff are a subgroup category of staff who perform academic functions and are  distinguished for the purpose of providing specialist IT services relevant for their role.

Visitors

Visitors are people who are not paid by the University's payroll system and who are engaged in an activity within a business area.  Visitors can be visiting academics, trade or professional contractors, researcher or volunteer who require access to IT services.  Access can be obtained by completing the  Visitor Access to IT Services form.  Visitors are:

  • Internal - visitors to University business areas
  • External - visitors to approved external organisations or
  • ARI - visitors to Adelaide Research and Innovation.

Students

Students are enrolled in undergraduate and postgraduate coursework programs at the University.   Honours students have the same IT service provisions as undergraduate students.  Additional Internet quotas apply for Honours students.  No additional  IT services are available for undergraduate or postgraduate coursework students who are in receipt of a scholarship paid through the University payroll system.

Students are considered to be current if they;

  • are active in, on leave of absence from or recently completed an Undergraduate or Postgraduate coursework program of study, or
  • have applied to graduate from their program.

Postgraduate research students

Postgraduate students are considered to be current if they;

  • are active in, on leave of absence from or recently completed a Postgraduate research program of study,
  • or have applied to graduate from that program.