Google Applications Service Availability
Last update: 16 April 2009
Any new service has teething problems, we appreciate the patience of students who may be experiencing some issues. As at 16th April, there are several thousand students using Google Apps and a very limited amount of students have reported some issues with usability.
This page provides an overview of known issues, reported errors and fixes, This page also provides notification of any downtime affecting the availability of Google Apps.
Note: any How To guides, tips and tricks and Quick Reference Guides for specific Google Apps tools (Gmail, Chat and Calendar) can be found on the Training and Tutorials page.
Emails not being delivered after failed or aborted signup
There have been several instances of students who have reported mail delivery problems after having cancelled, aborted or failed sign up.
This is the result of an incomplete signup process and you can fix this by logging into Google Apps and agreeing to the Terms and Conditions. This is why students have been asked to carefully consider their decision and to ensure they agree to the Terms and Conditions.
Fix: Log into the Google Apps account, agree to the Terms and Conditions. The emails you thought were lost are sitting in your account.
Prevention: Think carefully before you click the Sign Me Up! button, when in doubt, do not proceed until you are sure.
Login errors
Error messages after login screen, operation aborted error messages, blank browser windows with internet explorer cannot open this page, redirection page errors on screen, funny clicking noises hear
There appear to be recurring problems with the browser Internet Explorer 7 (IE7) for holders of commercial Gmail accounts as well as Google Applications users (accross the globe) as reported in the Google Knowledge Base. Students report that they see many blank screens, error messages pop up on the screen, browser windows reload constantly, funny clicking noises are heard and the student cannot get to their Google Apps account. This is due to the way IE7 handles trusted and non trusted sites.
The workstations in the student labs in the University campus have fixes applied to overcome a significant number of IE7 related issues. Personal laptops and workstations used by students on campus or at home will not have the same configuration applied.
Permanent Fix: Add *.mail.google.com to your trusted sites list in IE7. Configure the tabs to open links in the current tab or window. These settings are available under the Tools pull down menu on the browser toolbar. The following download provides step by step instructions.
Internet Explorer 7 Settings - Quick Reference Guide
You may also consider switching to internet browser Firefox (2 and up) from IE7 as we hear from students that this fixes problems.
Note: This will fix most errors with IE7, if you are using a different browser and you have logon issues, or you see other errors than those described, call helpdesk on 8303 3000.
Constant refreshing of screen, loading, waiting, loading errors when logging in via MyUni
A very limited number of students are finding that it is difficult to log in via the MyUni portal. We are working on fixing that, and there is a workaround available. This affects most browsers including Opera, Safari and IE7.
Workaround: do not log in via MyUni but directly from the webmail login page at www.adelaide.edu.au/its/webmail.
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