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Upgrade Process and Schedule Student Computer Suites
The student computer facilities within the University campuses are owned and subsidised by each Faculty or School. Teaching Technologies team within Technology Services maintain the hardware and software component as per each Faculty or School's requirements.
What Technology Services support:
Teaching Technologies will always request that the applications are tested and signed-off by the requesting staff member or delegate.
What Teaching Technologies do not support:
Teaching Technologies provides scheduled routine upgrades to the computer suite image twice per annum. These are scheduled during the mid-year and end of year breaks.
Teaching Technologies currently provides this service to over 90 individual student suites. Due to the large number of student facilities and the highly integrated and controlled nature of the software, it is necessary to have defined maintenance windows for student suite upgrades.
Please note that software that is already installed on the computers will remain there, unless we are requested to remove it. You will not be required to re-request it each semester.
We will not automatically update versions of software. If you need a version upgraded, please complete the online request form.
Even the most minor change to a computer suite image may take a minimum of one days effort. Some more complicated applications may take a number of days. In additon to this work being completed, there is a requirement to have the application tested by an academic to ensure it behaves as expected.
During the maintenance windows Teaching Technologies allocates dedicated staff to update the 90+ computer suites across the three campuses. If software is requested to be delivered outside of these predefined maintenance windows, we will endeavour to complete the request. However, the work may have to be performed out of hours, in which case cost recovery will be sought from that faculty/school. This will be contingent upon staff availability and may still need to be scheduled.
This approach has been adopted to cause minimal impact to work previously arranged with Teaching Technologies team.
Teaching Technologies team has a defined process for updating software in student computer suites, via an online form. This process is in place to ensure that the requests are tracked, work is sufficiently resourced to allow for adequate quality assurance and customers are communicated with. This reduces the instances of additional work to address issues post deployment and in turn increases staff and student satisfaction of their IT experience.
Once the request has been raised using the online form it is sent to Teaching Technologies via email. The request is then acknowledged in the online system and scheduled. Upon closure of the request window, Teaching Technologies will contact each requestor regarding the work being completed and licence/media information. When the image has been completed, the requestor will be contacted to conduct testing to ensure all applications behave as expected. When testing has passed, the computer suite will be re-imaged with the updated image.
Software is only deleted if requested. It is not automatically removed each semester. To keep the computer environment working optimally, any software no longer in use should be removed from the computers, via the online form.
Technology Services is not able to verify that the installation and configuration of the software is suitable for academic teaching requirements. If the software is not verified by the staff that will use it for teaching then there is a risk it may not meet the minimum requirements to successfully hold classes and classes may be cancelled. If the software does not function as required, rectification will be treated as a new request and added to the current workload. It is therefore in your best interests to test your software carefully.
As the faculties own the schools and computer suites you should first discuss any software requirements with your lecturer. They will make the decision as to whether your software request is warranted to support their teaching requirements. Teaching Technologies is unable to accept requests for new software from students. Advice of faults from students are still welcome via the Technology Services Helpdesk (83033000).
Requests for additions/changes to student computer suites from academics/staff only, can be lodged by clicking on the button below. It is important that all details are complete. Please be aware that if all details are not complete this could mean that your software request may not be actioned in time for the next teaching period.
To access the online form, click the button below:
The University of Adelaide
Last Modified 22/05/2013 Information Technology Services
CRICOS Provider Number 00123M