Frequently Asked Questions

General

• What browsers are supported?
• How do I refresh my Inbox listing?
• How do I see more than 20 messages on a page?

Address Book

• How do I send a message to more than one person in the address book?
• How do I store more than one email address in a Contacts List entry?
• How do I list all the entries in my address book?
• Can I create my own mailing lists?

My Personal Details

• What is my username?
• What is my email address?
• How do I change my password?
• What is an email signature?

Managing My Mail

• How do I get rid of deleted mail?
• How can I be notified when new messages arrive?
• Can I undelete messages?
• How can I request a return receipt or delivery notification?
• What does the cc: field mean?
• Can I put an unfinished message into a Draft folder and send it later?

Access

• Can I access my email using Telnet e.g. WinQVT?

General Answers

What browsers are supported?

As long as you are using a browser which supports cookies, and cookies are enabled, your browser should work with Web Mail. There are no documented exceptions to this. Some functions of Web Mail may behave slightly differently depending on the browser however.

The following browsers have been successfully tested by ITS:

• Netscape 4.x and newer
• Internet Explorer 5.x and newer
• Firefox 1.x
• Mozilla 1.x

From the access logs, people have successfully used:

• Netscape 3.04, 4.x, 6.x, 7.x and 8.x on Windows, Unix and Macintosh
• Internet Explorer 4.x, 5.x and 6.0 on Windows and Macintosh
• Firefox 1.x on Windows, Unix and Macintosh
• Mozilla 0.9x and 1.x on Windows, Unix and Macintosh
• Safari 1.0 on Macintosh
• Opera 6.x and 7.x on Windows
• Konqueror 3.x on Linux

How do I refresh my Inbox listing?

Click on the two green arrows next to the INBOX heading. You can also set an automatic refresh time or automatic mail notification alerts by changing settings in Options -> New Mail.

How do I see more than 20 messages on a page?

From the mailbox view, click on Options -> Display Options -> Messages per page and change it as required.