Reading, Replying and Forwarding

Reading, replying, forwarding and deleting mail
Organising your messages
Creating different mail folders

After logging in to Web Mail, you will be presented with a screen showing your mail INBOX, which shows you all of your mail in your inbox.

The Inbox listing shows the contents of each message's header (message status, date sent, sender, subject and size):

Each column has a heading.  Clicking on the heading will cause the listing to be sorted by that column.

Reading, Replying, Forwarding and Deleting Mail

To Read the contents of a message, click on the message's subject.  You'll be taken to the "Message" screen.

To Reply to a message, click on the message's subject. When in the message screen click "Reply", which is found just above the date of the message on the "Message" screen.  This will take you to a "Reply Message" screen where you can write back to the sender of the message.  You can also click Reply All to send a reply to all the original recipients of the message. Reply All is a useful tool for group communication.

To Forward a message to another recipient, click on the message's subject, which will take you to the Message screen.  Then click "Forward", which is found just above the date of the message.  This will take you to a "Forward Message" screen, where you can forward the message to another recipient, or a number of other recipients.

You can Delete messages one at a time when they are open, by clicking on the Delete button, above the Date. To Delete a selection of messages, you must be in the "Inbox" view, then you can click in the check box next to each email you wish to delete, and then click "Delete".  The email(s) will be deleted from your inbox, and transferred to your "Trash" folder, or wherever you have specified deleted messages to go to.  To learn more about these settings go to Options, Deleting and Moving Messages.

Organising your messages

While in the "Inbox" view you can:

Mark selected messages as seen, unseen, important, not important, answered, unanswered, draft or not draft.  This can be done by clicking in the check box next to each email you wish to mark, and then selecting the relevant option from the "Mark As:" drop-down box:

Move or copy selected messages to other email folders by first clicking in the check box next to each email you wish to move/copy, and then selecting the relevant option from the "Messages To" drop-down box:

View messages on other pages of your inbox by typing in the page number you want and pressing Enter, or by clicking on the forward and back arrows of the inbox page turner:

Some of your emails in your inbox are highlighted.  This is a colour-coding system to visually separate different types of emails.  An explanation of the different colours can be seen in the following table, which is found at the bottom of the Inbox page:

Two types of icons appear next to some emails:

• The "answered" icon:  
  This icon appears next to emails you have already replied to.
•   The "personal" icon:
  This icon appears next to emails that have been sent from contacts in your personal address book.

Creating different types of mail folders

You may want to create different types of mail folders in your mail account to make managing your emails easier.  For example, you may want to create Trash, Sent or Completed Folders.

Note: Any new folders that you create will still be included in your total mailbox quota.  Hence if you exceed your limit you may need to empty some of your folders as well as deleting some of your Inbox messages.

To create new Folders:

• Click on the "Folders" icon of the Inbox toolbar. You are now in "Folder" view.
• From the "Choose Action" drop-down box, select "Create Folder".
• You will be asked to type in the name of the folder you are creating.
• Click "OK".
• Your new folder has been created, and you are now able to transfer emails from other mail folders into your new folder.

Transferring emails from one folder to another

• While in "Folder" view, open up the folder containing the emails you wish to move.
• Click in the checkbox next to each email you wish to move.
• Select the folder you wish to move the emails to from the drop-down "Messages to" box (on the top right of the screen).
• Click "Move".  This will move your emails to the specified folder.