Neep Help?

Have you tried following the guides from our Get Connected section but are still having issues? Below is some information on the most common issues experienced by clients.

For any further issues you can visit our FAQ page or get assistance from Technology Support Staff.

I connect to the wireless network succesfully but cannot access the internet via a web browser. »

This is a common issue and is normally caused by proxy configuration in your web browser. If you can access University intranet ok (e.g. http://www.adelaide.edu.au) but cannot access external pages (e.g. http://www.google.com.au) then please visit our proxy page for instructions on how to update your proxy configuration on most common browsers.

Please seek support should you continue to have issues.

The network will not authenticate me entering my login and password. »

Some clients continue to ask for your credentials even though you have entered them correctly, this can give the appearance that you are denied access. Unfortanately some clients require you to enter your details up to 5 times, though 1 - 3 times is more common. Until we can determine as resolve this issue, do try upto 5 times.

Please seek support should you continue to have issues.

After authenticating the security window continues to ask me to accept the certificate, how do I get the right one? »

In some cases the client requires you do accept the certificate upto 5 times, though 1 - 3 times is more common. Until we can determine as resolve this issue, do try upto 5 times.

You can also download and install a copy of the certificate here. Please seek support should you continue to have issues.

Go Daddy Class 2 Certification Authority .cer

Go Daddy Class 2 Certification Authority .crt

Wireless stability and/or performance is poor on Windows or Linux operating systems »

Drivers can be a common issues on these operating systems and often upgrading these can make a big difference to wireless networking. A driver is basically software that enables the operating system to communicate with the specified hardware.

Due to the many different hardware/operating configurations it's not easy to provide a step by step path. If you don't know anything about updating drivers you should contact support