Support for Non-Standard/Personal Computers

The support offered by Datacom includes:

• Connecting computers to University wired network
• Installation of SOE on University owned computers
• Troubleshooting software/operating system issues
• Troubleshooting hardware issues 

Notes:

• This support does not cover personal staff computers being used at home or student computers.
• Datacom will not deal with warranty related issues. For all standard University owned Acer and Lenovo computers, Technology Services will assist with this service.
• If you wish to obtain access to the University Network from home see the information about the VPN service provided.
• If you have a wireless-enabled portable computer, and wish to gain access to the university's wireless network, see Wireless Networking.
• Access to the university file system (including U and S drives) is only available through Remote Files

Costs

Datacom will provide support for the following hourly charges (ex GST):

 - $70 per hour for, items purchased through Datacom

 - $90 per hour for, items purchased elsewhere

or part there of, minimum charge of 1 hour. One-Way travel costs will be incurred for all sites (excluding North Terrace & Waite campus).

Datacom require a Purchase Order before they can process a support request. Please note that they do not accept cash, cheques or credit card payment.

Timeframes

Depending on the severity and Datacom workload, this can take up to two weeks.