Support for Non-Standard/Personal Computers

Windows Computers

Datacom can provide support for the following items, via the Datacom Support Request form:

Personally owned computers being used for work on campus
Non-standard University owned computers being used for work on campus
Setup for Standard University owned computers being used for work at home
Peripherals (personal or University owned) being used for work on campus

The support offered by Datacom includes:

Connecting computers to University wired network
Installation of SOE on University owned computers
Troubleshooting software/operating system issues
Troubleshooting hardware issues

Notes:

This support does not cover personal staff computers being used at home or student computers.
Datacom will not deal with warranty related issues. For all standard University owned Acer and Lenovo computers, Technology Services will assist with this service.
If you wish to obtain access to the University Network from home see the information about the VPN service provided.
If you have a wireless-enabled portable computer, and wish to gain access to the university's wireless network, see Wireless Networking.
Access to the university file system (including U and S drives) is only available through Remote Files

Costs

Datacom will provide support for a fee of $140 per hour (ex GST) or part there of, minimum charge of 1 hour. One-Way travel costs will be incurred for all sites (excluding North Terrace & Waite campus).

Datacom require a Purchase Order before they can process a support request. Please note that they do not accept cash, cheques or credit card payment.

Timelines

Depending on the severity and Datacom workload, this can take up to two weeks.

Macintosh Computer

Support for personally owned the Macintosh is performed by NextByte. Please complete "Authorization for Personal Access to the University Network" form. This service will be charged at their standard hourly rate.

Policies

Information Technology Acceptable Use Policy