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Elizabeth Koch

Elizabeth Koch OAM
Elizabeth Koch, Head of Woodwind and Senior Lecturer in Flute at the Elder Conservatorium of Music, was awarded the Medal of the Order of Australia (OAM) in 2006 for service to music education as a teacher of flute and as a mentor to young musicians. Ms Koch has been awarded in the 2007 Citations for Outstanding Contributions to Student Learning by the Carrick Institute. [read more]

Team Leader, Client Computing Services

Technology Services, Infrastructure, Property & Technology Branch

Job Reference Number: 15343

 Position Requirements | Applications

An Overview of the Role:

Your role as Team Leader, Client Computing Services is to lead and manage a team of IT staff responsible for providing support to more than 7,000 client computers for over 3,000 staff and 25,000 students across the University. 

More specifically (but not limited to);

  • Ensure effective people management of direct reports to ensure the team delivers its services as effectively and efficiently as possible.
  • Provide effective leadership and appropriate training for team members. 
  • Contribute to strategic and operational planning and ensure the team is informed of the plans, including detailed month-ahead rolling staff work plans.
  • Establish KPI’s for team members and regularly monitor and report on the achievement of KPI’s.
  • Provide regular feedback to team members on their work performance, and adherence to Infrastructure values and behaviours.
  • Ensure continuous improvement of services, processes and systems 
  • Identify trends and use problem solving techniques to reduce the volume and impact of issues 
  • Recommend improvements to systems and hardware which would enable a reduction of problems
  • Participate in the management and delivery of projects relating to both the area and across Technology Services.
  • Assist with the development of policies and standard operating procedures, the implementation and communication of policies, guidelines and standards. 
  • Identify key risks for the area and ensure that disaster recovery plans are in place
  • Assist in the tendering and contract processes, including negotiating with vendors on pricing and equipment as required.
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Position Requirements

What skills and experience do I need?

  • High level knowledge of the IT environment and the relationships/connections.
  • Experience in leading, managing and developing a medium sized team within a large environment.
  • Strong people leadership abilities and experience
  • Client computing support on a larger scale including the ability to work with and understand a broad range of technologies such as Microsoft, Mac and Linux. 
  • Excellent current knowledge of IT trends in client computing technology
  • Demonstrated experience in the development or assisted development of strategies for the department or channel.
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Applications

Sound like you?  Please call us immediately on Phone: 08 8228 1555 or APPLY including your COVER LETTER (outlining your specific experience that matches the role) below

To register your interest in this role please click HERE to apply.