Hub Central – Information Services
Job Reference Number: 16848
In September 2011 the University of Adelaide launched Hub Central. It is the most dynamic Student Learning Hub in Australia, which students and staff of the University worked together to co-create. Hub Central is the front door to the University and an initial point of contact and first port of call for students. At Hub Central Information Services Staff facilitate and provide students with the best on campus experience in Australia. Hub Central provides learning spaces to facilitate social learning, a library which is integrated in the learning process, services for students which are delivered face to face and on line as well as access to a large range of information technology which encourages formal, informal and flexible learning practices.
The role of Information Officer provides face-to-face services to students, staff and visitors as the first point of contact in an open contemporary working environment. The Information Officer will provide general information, advice, technology support and assistance to students in the use of hub facilities. Through a ‘one stop, one step’ approach to service, they will also act as a referral service for specialised advise.
We are looking for a dynamic and enthusiastic individual who has a passion for delivering services to make Hub Central the best on campus experience for students. You will circulate amongst students, utilising the Hub facilities to sit alongside students to provide assistance and general information.
The Hub requires an individual who has:
Demonstrated experience and commitment in delivering customer centred service
Demonstrated ability to learn new systems and adopt to new technology.
A working knowledge of relevant University systems such as PeopleSoft Student Administration would be an advantage
Proven information technology skills and familiarity with standard office applications.
Salary: (HEO4) $49,298 – $54,224 per annum.
Plus an employer superannuation contribution of 17% applies
Term of Position
This is a continuing position and is available immediately.
Please refer to the position description and selection criteria or alternatively contact Mr Tai Vu, Services Officer (Technology Support), Information Services on 8313 2102 or email firstname.lastname@example.org
Closing date: 15 May 2012
Your application should:
- include your résumé/Curriculum Vitae
- address the knowledge and experience and qualifications section of the Position Description
- quote the relevant reference number
- include residency status
- include the names, addresses and/or email details of three referees.
Email applications to email@example.com or forward to:
Mr Tai Vu
Services Officer (Technology Support),
Hub Central – Barr Smith South Building
The University of Adelaide
South Australia 5005