Service Charter

To enable the University to achieve excellence in teaching, research
and scholarship by the provision and promotion of recorded knowledge

• Provide access to resources to support research, learning and teaching, and scholarship at this University
• Collect and manage resources efficiently to support teaching, learning and research programs
• Provide fair access to resources
• Provide support and instruction in the use of electronic and other resources
• Provide a range of electronic resources and equipment
• Maintain a comfortable and safe environment with facilities and equipment that are conducive to study and research
• Help users to develop information skills as a basis for independent, life-long learning
• Provide skilled assistance to help to locate resources
• Continuously strive to improve collections and services
• Evaluate services in response to feedback from users
• Publicise its services and provide effective communication with users
• Provide a service to remote users to a standard that ensures those without access to technology are not adversely affected
• Provide equitable access for users with special needs wherever possible

 

• Treat staff courteously
• Respect Library resources and property, help conserve them and notify staff if they are damaged
• Return all resources in good condition by the end of the loan period or earlier
• Utilise technology in a manner considerate of others
• Observe restrictions on noise, food and drink and mobile phones and be considerate of other users' needs
• Take advantage of opportunities offered for learning information and research skills by participating in seminar and information skills sessions and completing Library tutorials where relevant
• Find resources independently whenever possible
• Observe legal and contractual restrictions on the use of electronic resources and equipment
• Assist the Library in the evaluation of resources and services
• Make requests for materials and service as early as possible to allow for delivery on time