Requesting an item from the Joint Store/URRSA

Who may request items from the Joint Store ?

Anyone may ask for a Joint Store (URRSA) item to be paged from the Joint Store to any of the University of Adelaide Libraries.

Registered members of the University of Adelaide community should use the Request facility on the Library Catalogue to ask for a book or a whole volume of a journal to be paged from the Joint Store.
Members of the University of Adelaide community can also request an individual article from a journal in the Joint Store - use the Document delivery Request form for a copy of the article to be delivered to your computer desktop.

If you are not a student or staff member of the University of Adelaide you can ask for a book or a whole volume of a journal (but not a journal article) to be paged from the Joint Store by filling in a Joint Store Request card.

How to request a book

University of Adelaide members can use the Request facility on the Library Catalogue to have a book paged from the Joint Store.
If you are not a student or staff member of the University of Adelaide you will need to use a Joint Store Request card.

Here is a Library Catalogue record for a book that is in the Joint Store:

When you click on the Requests button you will be asked to authenticate yourself as a registered member of the University of Adelaide:

When you click the Login button you will go to the Requests screen. You need to select Joint Store (URRSA) Request from the drop down menu:

You will then see the Request: Joint Store screen:

• check that the Title: box is displaying the title of the book that you want
• check that the copy number is correct, if there is more than one copy
• the system will assume that you wish to collect the book from the Barr Smith Library; you can change the Pick Up location to another Library (Law Library, Waite Library, etc.) if that is more convenient for you
• click on the Submit Request button

You should see this message:

How to request an article from a journal [or a chapter from a book]

University of Adelaide members can use the Document delivery service to request an article from a journal, or a chapter from a book, that is in the Joint Store. Please note that a charge is made for this service.

Joint Store photocopy charges

Up to 20 pages - $2.20 Each additional 20 pages or part thereof - $2.20

If you are not a student or staff member of the University of Adelaide you will need to use a Joint Store Request card to request a whole volume of a journal.

Let's say you are a University of Adelaide member and you are looking for this journal article:
Kim, Kong-On 'Sound symbolism in Korean'. Journal of linguistics vol. 13, no. 1, 1977, 67-75.

A Journal title search of the Library Catalogue brings up this record which shows that the article you want is in a journal that is located in the Joint Store:

Click the Library A to Z link at the top of the screen then click on J to get to the Joint Store entry. Click on Journal article Request form.
This will bring up the Document delivery Request form which is what you use to request a journal article from the Joint Store.

First you will need to click on the I Agree button. Then fill in your University of Adelaide Username and Password and click the Login button.
This will bring up the second part of the Document delivery request form:

You'll see that your contact details have been filled in automatically by the system. Please note: Make sure that the box marked Your Department or Affiliation has been filled in. If it is empty, you will need to enter your contact details before proceeding.

Under Type of item click on Journal article [if you want a copy of a chapter from a book, click instead on Photocopy from a book].
Under Type of request click on Joint Store request.
Click the Contine button to bring up the third section of the Document delivery request form:

Fill in the details of the journal article you want. If you prefer, you can paste your complete reference in the box provided.
In the Charges box, fill in your payment details.
Staff members and advanced level students may charge the cost to a University of Adelaide account by typing in the Department Account code.
If you wish to pay cash, you will need to pay the appropriate photocopying charge at the Services desk on Barr Smith Library, Level 3 South (after hours and at the branch libraries, at the Loans desk). You will be issued with a receipt: type in the receipt number and date in the Charges box.
Click the Submit button:

A copy of the article [or book chapter] will be delivered to your computer desktop within one or two days.
If you have not received your article after three days, please let us know by telephoning 8303 3348.

Joint Store photocopy charges

Up to 20 pages - $2.20 Each additional 20 pages or part thereof - $2.20

You will then see an acknowledgement message:

How to request a volume of a journal

University of Adelaide members can use the Request facility on the Library Catalogue to have a journal volume paged from the Joint Store.
If you are not a student or staff member of the University of Adelaide you will need to use a Joint Store Request card.

Let's say you want volume 17 (1959) of The journal of aesthetics and criticism. The Library Catalogue record shows that this volume is in the Joint Store:

When you click on the Requests button you will be asked to authenticate yourself as a registered member of the University of Adelaide:

When you click the Login button you will go to the Requests screen. You need to select Joint Store (URRSA) Request from the drop down menu:

You will then see the Request: Joint Store screen:

• check that the Title: box is displaying the title of the journal volume that you want
• click the circle next to Details of journal:
• type in the Year, Volume number and Page numbers (if you know them) of the journal you want
• the system will assume that you wish to collect the journal voume from the Barr Smith Library; you can change the Pick Up location to another Library (Law Library, Waite Library, etc.) if that is more convenient for you
• click on the Submit Request button

You should see this message:

Note: If you are requesting a particular volume of a journal please check the Library's holdings on the Catalogue to make sure that the volume you want is in fact in the Joint Store before filling in a request form.

Requesting items using a Request card

If you are not a student or staff member of the University of Adelaide you will need to use a Joint Store (URRSA) Request card to ask for books and journal volumes to be paged for you.
Joint Store (URRSA) Request cards are freely available from a box at the end of the Loans desk or you can ask for one (or more!) at the Information desk.
Fill in the details on the card and hand it in at the Barr Smith Library Loans desk (or at the Information desk if there's a long queue at Loans).

In the branch libraries, hand in the Request card and collect the item at the Library desk.

Checking your requests

You can check what book and journal volume Requests you have pending, and their progress, through the MyLibrary function on the Library Catalogue.

(Note: If you request a journal article through the online Request form it will be delivered to your computer desktop within one or two days. If you have not received your article after three days, please let us know by telephoning 8303 3348).

As soon as you submit your Request you will be able to see it in MyLibrary under the Request information: Requests Pending heading. The Joint Store book Request above will look like this in MyLibrary:

The Status box will change according to how far through the paging process your Request has gone. As soon as the book is ready for you to collect, the record will move from the heading Request information: Requests Pending to Request information: Items Available.

When can I collect the requested item?

If you lodge your Request before 12.00 noon on Monday to Friday, and you nominate either the Barr Smith Library or the Waite Campus Library as your Pick up location, the item will usually be available for you to pick up from the Barr Smith Library Loans desk or the Waite Campus Library desk after 3.30pm the same day. Requests lodged after 12.00 noon will be available for collection after 3.30pm on the following weekday.
If you lodge your Request before 12.00 noon, and you nominate the Law, Elder Music or Roseworthy Library as your Pick up location, your Request will be available for collection after 3.30pm on the following weekday.

We'll send you an email message telling you that the item is available, or you can check MyLibrary to see if your Request has been filled.

Items paged for you will be held for for seven days before being returned to the Joint Store.

Why can't I ?

Sometimes the system will not let you place a Request on a Joint item. You may see an error message such as:

• 'You have no requests available on this database'

or

• 'You may not have entered your barcode and name correctly'

If you are having problems placing a Request, please ask the staff at the Barr Smith Library Loans desk (or at your Branch Library) to help you. They can determine the reason why you cannot place the Request, and may be able to place the Request for you.

Common reasons why you can't place a Joint Store Request:

• You are suspended from borrowing because you have accrued 60 or more demerit points for late return of books from loan
• Your University ID Card has been reported lost
• Your address on the University database is incorrect
• You have not paid a Library invoice
• You are a reciprocal borrower from the University of South Australia or from Flinders University (you will need to fill in a Joint Store Request card)
• The book is on the Hold shelf waiting to be collected, following a Request by another user (Status = On Hold)
• The item doesn't have a Joint Store (URRSA) Location