3. Requesting by Remote students, Teaching Hospital
staff & students, SA Mental Health and PIRSA/SARDI. see services
If you are in one of these categories you should should click on the "Off-site
requester" Type of request in the first page of the Document
Delivery Request form. Please contact staff
if you do not have this option.
Where can I find more details about the
services
available?
The following list of services each have a web page with details
such as who can request, charges, how to make a request, how long it will
take. The services are available to registered University of
Adelaide users who need to request material.
Joint
Library Store [URRSA]
Located on the Flinders University Campus (not the library).
This is a cooperative, high density storage facility, for lesser used items
of all 3 South Australian universities - Flinders University, University of South Australia and the University
of Adelaide.
Intercampus requests For requesting material found in the University of Adelaide Library
catalogue but held at another campus (either: Adelaide, Roseworthy or Waite).
Interlibrary
request For requesting items not found in the University of Adelaide Library
catalogue.
Remote
Student Library Service University of Adelaide staff and students may request this service
if not living in the Adelaide metropolitan area [outside the (08)
82/83/84 telephone prefix area] and Roseworthy Campus students
who live more than 25km from the campus.
Teaching
hospital DDS A service for registered staff and students based at Teaching
Hospitals (excluding RAH) for research and study.
SARDI/PIRSA A service for staff of SARDI and PIRSA who have a University
of Adelaide Library card.
S.A. Mental
Health Service A service for staff of the South Australian Mental Health Service who
have a University of Adelaide Library card. Use the "Off-site requester"
Type of request in the first page of the Document
Delivery Request form.
Commercial
suppliers If you are prepared to pay for items with your own credit card
you may be interested in using these commercial document suppliers.
University
Library Australia - National Borrowing Scheme A national borrowing scheme that allows all staff and students of
participating member universities to borrow in person from any other interstate
university in Australia.
How do I fill in the Document Delivery (electronic)
request form?
If you are requesting an Intercampus (out on loan) or Joint Store item
please use the Library catalogue Request button to place your request.
For all other requests use the Document Delivery Request form:-
If payment is required click here first [excludes
SA Mental Health Services staff]
* Click on the Request form button (top of this page).
Read the Copyright Declaration and tick the
box labeled I Agree.
Enter your Username and Password details as directed by the instructions,
then click on the Login button.
* Check that your contact information is correct. Particularly your
email address, if it is a copy request, as this is the address we will
use for your Desktop delivery. Department detail must also be entered.
Select the " Type of item" and "Type of request" then click on
theContinue button
* Fill in the form or cut and paste a brief citation (no
abstracts) into the Notes field. Note also that clicking the Fasttrack
option doubles the cost of an Interlibrary request.
Check that you have selected the correct pickup location.
If required enter payment details. (i.e.: Interlibrary
or Intercampus/Joint Store Copying requests)
Now click on the Submit button.
You must fill in a separate request form for each article or loan.
An automated confirmation copy of each request you make is sent to your
email for your records.
How do I make a payment?
The Interlibrary
requests and Intercampus
copying (Adelaide, Roseworthy and Waite campuses) requests require
prepayment either by obtaining a department account code or a cash payment.
Charges are not applicable to SA Mental Health staff.
Remote students and students based at Teaching Hospitals who do
not have access to department account codes may arrange to be invoiced
at the end of each semester. Contact Document Delivery
staff to arrange this.
Departmental account code / requisition number
-
For payment by a departmental account code first see your department
administration officer to obtain the appropriate code. This
account code or requisition number is then entered in the designated box
on the request form.
See also the web page for details on the Document
Delivery Quota.
Cash payment -
First pay for the request and obtain a receipt at the Barr Smith Library
Services desk on Level 3 South between 9am and 5pm, Monday to Friday (after
hours at the Loans desk). At the Waite Library and at the Roseworthy Campus
Library, please ask at the Library desk.
You will need a separate receipt for each request you want to
make. Put the receipt number and the receipt date in the designated boxes
on the request form before you click on Submit. NOTE: if the
item cannot be supplied you must produce the correct receipt to get a refund.
News
Paper request forms for Intercampus Loans and Interlibrary requests
(loans and copies) are no longer accepted by Document Delivery staff.
Reciprocal Requests - trial suspended
The Library has purchased the RLG ILL Manager software for automation
of Interlibrary Loan activity. We hope to launch this by December 2005.
Desktop (web) Delivery
When you request the supply of a copy the Desktop delivery service
allows you to retrieve an article direct from any internet connected computer,
reducing delivery time by 2-4 days. To use this service you
will need access to the internet, a high speed modem, a web browser,
email and Adobe
Acrobat Reader version 6 (this is free software).
The copy you requested is stored on a University server and an automated
email supplies you with a URL and PIN to access the web page displaying
your (PDF) documents. Click on the URL then enter the email address
that is entered in the email address just above the PIN number.
If you do not want this form of delivery then click on the Document
Delivery Request form down arrow, labeled My preferred delivery method
is, to change the default to either collect in person, mail or fax.
Note that most articles are now supplied electronically via the
net but if an item is supplied to us by post it will be sent in the internal
mail system.
Please "Remove" the document when you have successfully printed
as this reduces congestion on our server.
Common Desktop delivery problems.
When filling in the request form check that the email contact information
is the one use use regularly as this is the address that we will use to
send the copy.
Check the automated email just above the PIN number to see if
the email address you used is correct.
The PIN number is in the automated email we send. If you have
deliveries from more than one campus (Adelaide, Waite and Roseworthy) the
PIN
number in the email will be different for each campus.
If you have a problem with downloading an article sent to you please
do
not attempt to access the document more than three times. Contact
Document Delivery staff for further assistance or we can print and send
the item.
Please check that you have Adobe
Acrobat Reader version 6 or higher (this is free software) as some
files will not open using older versions of Acrobat.
Allow popups. On Netscape click on tools, click on popup manager,
click on manage popups, go to the window and highlight
Ariel, and click on add
If you are near another workstation with up-to-date software you could
attempt to download from that machine.
Print problems are common. If you are at a University workstation you
can contact ITS for assistance - Helpdesk on 8303 3335 or email at myuni.help@adelaide.edu.au.
Please mention that you are downloading a document from "Ariel".
Do not bookmark the login page - use the URL provided in the email as
this avoids problems when the server is moved.
Copyright
Australian Copyright Law requires that a copyright declaration be
signed (electronic or print) when making any requests for a copy of an
item. The Austlii web site has a copy of section 49 of the Australian
Copyright Act.
The Act specifies that:-
Library must obtain a separate individually signed declaration for each
item requested.
That the material is required for the purpose of research or study.
That the material has not been supplied previously to the person.
Essentially fair dealing provisions of the act (i.e.: copies that you can legally
make without paying a royalty fee to the author), put basically, this allow
you to request:-
10% or one chapter of a book whichever is greater.
One article from an issue of a journal.
You may request more than one article from a journal issue if the articles
relate to the same subject.
If you require more than the "fair dealing" amount please alert Document
Delivery staff will purchase a copy of the article from a supplier that
makes a royalty payment to the author. There is a higher charge for
this service - contact staff if you require a quote. A low cost alternative may be to attempt a loan for the book/journal/conference
etc.
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