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Training Tailored to Your Needs

The University of Adelaide Centre for Professional and Continuing Education (PCE) has extensive experience in customising training solutions to meet organisation’s specific learning needs. We work in partnership with you to design, develop and deliver an effective training program.

You may want one of our public short courses delivered in-house to a group of your staff, or you can take advantage of our capacity to provide both broader and more intensive program offerings. We can design and deliver programs of any length or complexity from 8 week intensive programs to 1 hour breakfast networking presentations.  We can deliver the programs in your workplace or in our professional training facilities in the city centre.

To discuss your specific requirements, please contact Jacque Opie, Program Manager on 8313 4777. Jacque will consult with you to ensure she understands your required outcomes and approach and will provide you with a detailed proposal including course content, methodology, presenter bio and fees.

The Benefits of Working with PCE
Our Areas of Expertise
Our Trainers
Our Clients
Our Materials & Certificates
Our Quality Assurance
Our Additional Services

The Benefits of Working with PCE

The key to our success is in our flexibility and the quality of our offerings. PCE will design a training program specific to your desired learning outcomes with content pitched at a level suitable for your employees. By working with PCE you can:

• Bring courses of your choice into your organisation
• Arrange dates and times according to your operational needs
• Achieve significant cost savings
• Choose where you would like the training to be conducted in your workplace or in our professional training facilities in the city centre
• Maximise learning outcomes through the incorporation of company specific data and information and by directly linking training to your orgnisations specific performance and business goals.

Our Areas of Expertise

PCE develops tailored programs in a wide range of topic areas. You may want one of our public short courses delivered to a group of your staff, or you may have training needs in other topic areas. Because we have an extensive network of specialist consultants and facilitators, we can deliver programs on a very broad range of subject areas, including:

• Business Skills
• Communication Skills
• Management and Supervision
• Human Resource Management
• Project Management
• Marketing, Sales and Events
• Customer Contact Essentials
• Personal Development
• Administration Skills
• Quality Process Improvement

Some of the tailored programs that PCE has developed and delivered recently for clients include;

• Negotiation Skills
• Innovation
• Strategic Thinking and Planning
• Recruitment and Selection
• Train the Trainer
• English for Professionals
• Dealing with Difficult Customers
• Business Writing Skills
• Team Building
• Process Quality Improvement
• Program Logic
• Pitching Your Ideas
• Using Social Networking Tools for Business
• Advocacy Skills

Our Trainers

PCE works with an extensive network of highly skilled, professional consultants, content developers and facilitators. Trainers are recruited for their subject expertise, their practical hands-on industry and business experience as well as expertise in adult learning principles.

The emphasis of our tailored programs is always on practical, relevant and effective skills and knowledge advancement.

Our Clients

PCE provides tailored training to companies and organisations within Adelaide, regional South Australia, other states in Australia and overseas.

Some of our recent clients for tailored training courses include:

• IKEA (Adelaide and Perth)                    
• Department of Environment and Heritage
• Coles Group                                           
• SA Water                                             
• Department of Premier and Cabinet
• Pernod Ricard Pacific                           
• Hills Industries                                      
• Revenue SA
• City of Salisbury Council                      
• Department of Trade and Economic Development
• Department of Transport, Energy & Infrastructure
• St John Ambulance Australia SA Inc
• Institute of Medical & Veterinary Science (IMVS)
• Alzheimer's Australia SA
• Environmental Protection Authority

Our Teaching Methodology

PCE programs provide participants with an interactive, ‘hands-on’ and stimulating learning experience. There will be opportunities for participants to advance opinions and ideas and participation is encouraged in a supportive learning environment.

To ensure the concepts introduced are understood, they will be reinforced through a mix of learning methods which could include: lecture (or seminar) style presentation, open discussion, case studies, role plays, coaching, individual and group work. Where possible our programs include opportunities to debrief and consolidate ideas and skills through feedback, reflection, and the application of the ideas and skills to real work situations.

PCE has extensive experience in delivering programs to people from diverse backgrounds. PCE works to ensure that our education programs are inclusive and, in the development and delivery of courses, we are mindful and respectful of participants that may have specific needs relating to culture, disability and/ or other requirements. PCE will work closely with your organisation to ensure any specific participant or organisational needs are met in this regard.

Our Materials & Certificates

We provide quality training materials tailored to your requirements. Typically, your participants will receive a workbook, supporting materials and exercises, as well as references to other suggested reading. Case studies, CDs, DVD’s, quick reference cards and other materials can be incorporated into your program. 

At the conclusion of the program, participants will receive a University of Adelaide, Professional and Continuing Education (PCE) Certificate of Completion.

If the program includes assessment components, participants will receive a Certificate of Competency. This would include a list of topics and skills assessed and course duration. This documentation may assist in gaining ‘Recognition of Prior Learning’ (RPL) or ‘Course Credit’ in applicable Award courses.

Our Approach

Our tailored programs are designed to be as flexible and client focussed as possible, we work with you in partnership to develop and deliver a program to meet your needs.
Key elements to our customisation approach are;

• we will consult with you to ensure we understand your required outcomes and approach.
• we will provide you with a detailed proposal including course content, approach, presenter bio and fees
• we will deliver the program in a manner suitable to your operational needs; and
• we will provide a post-program evaluation report.

Our Quality Assurance

We are committed to quality outcomes for our clients. All our programs are evaluated using the University of Adelaide ‘Student Experience of Learning and Teaching’ (SELT) questionnaire. The University produces a comprehensive, consolidate evaluation report from the collated data, which will be provided to you and discussed where appropriate.

Other evaluation tools can be used or developed to meet you organisation’s specific needs and PCE can administer and manage an alternative evaluation if required.

Our Additional Services

Venue and Catering

If desired, training can be held in our corporate training facilities at PCE - Level 9, 115 Grenfell Street, Adelaide.

Our venue and catering services include:

• room set-up, equipment and room management
• continuous coffee and tea service
• water and lollies on tables
• morning and afternoon breaks; assorted muffins, pastries and fruit
• lunch: assorted rolls, wraps, hot quiches and filos and fruit/ cheese platter

Alternative menus can be arranged on request.  The fee depends on your specific requirements and participant numbers and will be quoted in your program proposal.

Enhanced Learning Tools

PCE can develop blended learning activities to improve the learning outcomes of your tailored training program and enhance incorporation of the learning into your workplace.

Pre-course activity could include reading and exercises (individual or group) that prepare participants with background on a topic or provide specific information regarding a particular discussion or activity. It could also include a needs analysis online survey to determine the focus of the course.  Pre-course activities can allow participants to ‘hit the ground running’ and make the most of their time in the training.

Post-course activity could include reading, exercises (individual or group), one-on-one coaching or follow-up and the use of workplace ‘Action Plans’. These activities will extend and embed the learning into the workplace and could also be aligned to your organisation’s performance management framework.

We can utilise a wide range of tools in a blended learning approach, including: webinars, email, blogs, online surveys, Web 2.0 technologies (i.e. Facebook, Twitter etc) as well as telephone and tele-conference calls and video over-IP conferencing.

Such blended leaning tools can also be used to deliver cost effective tailored training to staff that are situated in regional Australia- where travel and distance may be an issue.

Assessment

If desired, PCE can incorporate an assessment component into your tailored training program.

This competency-based assessment would be designed to assess the participant’s ability to perform a skill and/or demonstrate knowledge in the topic area of your program. The assessment tools could include; oral presentation, written assessment, role plays, individual or group assignments, video taping and/or online testing.

While the majority of our courses do not provide a formal qualification, we can work with you to incorporate content and competency-based assessments that form part of the Australian Quality Framework for the Recognition of Prior Learning and other competency standards.

Further Information

For further information on customised training please contact Jacque Opie, Program Manager Professional Education on 8313 4777.