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Professions Support Hub


Faculty of the Professions Support Hub
The Professions Support Hub is a service-focused team committed to providing the best support to students, the Faculty and our customers.
We strive to ensure that all of our teams of Student Support, Academic & Learning Support, Program Support, Student Experience and Customer Service are providing the highest quality of care and support you would expect from a leading institution.
We know that our success is connected to the quality of service we provide. We will ensure that the support meets our customers needs and is constantly improving.
  • Student & Learning Services Manager
    Moira Laird

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    Student & Learning Services Manager

    Moira Laird

    Responsibilities:

    • Strategic and planning leadership for the Professions Support Hub & Portfolios
    • Oversight & effective customer focused service delivery

  • Student Support & Success Team

    The Student Support Team is the Professions Support Hub's integral student facing team and is responsbile for teh following:

    • Expert Program Advice
    • Onboarding
    • Academic Support
    • Program Administration
    • Success & Retention Events

    Team Members

    Nicole

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    Team Leader, Student Support & Success

    Nicole Rizzo-Gray

    Responsibilities:

    • Leadership and operational management of the Student Support and Success team
    • Expert knowledge and advice across program and student support
    • Support the provision of programs in Singapore

    Leanne

    Contact Sarah

    Student Success Advisor, Master of Business Administration & Wine Business degrees

    Sarah May

    Responsibilities:

    • Program Advisor for Business School Master of Business Administration (MBA) Program & Wine Business
    • Program and Student support and administration from recruitment support, admissions through to graduation
    • Expert advice on student study plans and opportunities for students
    • Advice to academics and student regarding student policy and program changes
    • School liaison

    Kent Getsinger

    Contact Jason

    Student Success Adviser, Business School

    Jason George

    Responsibilities:

    • Program Advisor for Business School, Undergraduate and Postgraduate programs
    • Program and Student support and administration from recruitment support, admissions through to graduation
    • Expert advice on student study plans and opportunities for students
    • Advice to academics and student regarding student policy and program changes
    • School liaison

    Alex Williams

    Contact Alexandra

    Student Success Advisor, Business School

    Alexandra Williams

    Responsibilities:

    • Program Advisor for Business School, Undergraduate and Postgraduate programs
    • Program and Student support and administration from recruitment support, admissions through to graduation
    • Expert advice on student study plans and opportunities for students
    • Advice to academics and student regarding student policy and program changes
    • School liaison

    Lissjen Cadenas

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    Student Success Advisor, Law, Economics, Trade & Global Food

    Lissjen Cadenas

    Responsibilities:

    • Program Advisor for the Adelaide Law School, School of Economics, Centre for Global Food & Resources and Institute for International Trade
    • Program and Student support and administration from recruitment support, admissions through to graduation
    • Expert advice on student study plans and opportunities for students
    • Advice to academics and student regarding student policy and program changes
    • School liaison

    Lissjen Cadenas

    Contact Rhiannon

    Student Success Advisor, Law, Economics, Trade & Global Food and Trade

    Rhiannon Kinsey

    Responsibilities:

    • Program Advisor for the Adelaide Law School, School of Economics, Centre for Global Food & Resources and Institute for International Trade
    • Program and Student support and administration from recruitment support, admissions through to graduation
    • Expert advice on student study plans and opportunities for students
    • Advice to academics and student regarding student policy and program changes
    • School liaison

    Clem

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    Student Success Advisor, Architecture and Entrepreneurship, Commercialisation & Innovation Centre

    Clement Low

    Responsibilities:

    • Program Advisor for Architecture and Entrepreneurship, Commercialisation & Innovation Centre
    • Program and Student support and administration from recruitment support, admissions through to graduation
    • Expert advice on student study plans and opportunities for students
    • Advice to academics and student regarding student policy and program changes
    • School liaison

    Lissjen Cadenas

    Contact Sarah

    Student Success Administrator

    Sarah Parsons

    Responsibilities:

    • Program Administrator Support across all Professions Undergraduate & Postgraduate Programs
    • Program and Student support and administration from recruitment support, admissions through to graduation
    • Advice to academics and student regarding student policy and program changes
  • Academic & Learning Support

    The Academic & Learning Support Team liases closely with the Schools and the Faculty to ensure excellent Customer Service and are responsible for the following:

    • Academic Support
    • Assessment & Grades Administration
    • Academic Progress
    • Course Outlines
    • Program & Course Information Management

    Team Members

    andrewharkersmith

    Contact Andrew

    Team Leader, Academic and Student Liaison Coordinator

    Andrew Harker-Smith

    Responsibilities:

    • Leadership & oversight of the Academic & Learning Support team
    • Responsible for enrollment and academic policy management & oversight of UAP
    • Communicate and liaise with Schools and academics in relation to all Learning & Teaching and policy matters
    • Economics Teaching & Academic Coordination

    Teaching & Academic Coordinator, Marketing & Management, Centre for Global Food & Resources, Institute for International Trade

    Sylvia Toelken

    Responsibilities:

    • Responsible for enrollment and academic policy management
    • Communicate and liaise with Schools and academics in relation to all Learning & Teaching and policy matters

    Teaching & Academic Coordinator, Accounting & Finance, Entrepreneurship, Commercialisation and Innovation Centre (ECIC)

    Antonette Severino

    Responsibilities:

    • Responsible for enrollment and academic policy management
    • Communicate and liaise with Schools and academics in relation to all Learning & Teaching and policy matters

    Academic Support Coordinator

    Sheryl Borland

    Responsibilities:

    • Coordiantion of Professions Learning & Teaching Projects
    • Management of L&T Processes including Assessments & Unsatisfactory Academic Progress
    • Communicate and liaise with Schools and academics in relation to enrollment trends and policy feedback
    • Replacement & Additional Assessments (RAA), Unsatisfactory Academic Progress (UAP) and Academic honesty
  • Program & Scheduling Support

    The Program & Scheduling Support Team is responsbile for the following:

    • Timetable Development & Management
    • Enrolment Management
    • Program & Course Data Maitenance

    Team Members

    Team Leader, Student Program & Scheduling Support

    Amy Abela

    Responsibilities:

    • Leadership and operational management of Student Program and Scheduling team
    • Planning and delivery of optimal Faculty timetable
    • Oversight of enrolment monitoring and management

    Milanka Bekric

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    Program Support Officer

    Milanka Bekric

    Responsibilities:

    • Prepare the timetable for all undergraduate and postgraduate programs
    • Manage enrollment numbers
    • Maintain Course Catalogue
    • Identify ways to improve the culture, processes and technologies related to timetabling
    • Support and contribute to enterprise changes to PeopleSoft and Syllabus+
    • Contribute to reporting through trend analyses and student profiling
    • Gather program data and information to assist with the analysis of market trends, enrolment data and student preferences to inform the timetable

    Jessica  Huang

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    Program Support Officer

    Jessica Huang

    Responsibilities:

    • Prepare the timetable for all undergraduate and postgraduate programs
    • Manage enrollment numbers
    • Maintain Course Catalogue
    • Identify ways to improve the culture, processes and technologies related to timetabling
    • Support and contribute to enterprise changes to PeopleSoft and Syllabus+
    • Contribute to reporting through trend analyses and student profiling
    • Gather program data and information to assist with the analysis of market trends, enrolment data and student preferences to inform the timetable

    Panita Hirunbo

    Contact Panita

    System Support Officer

    Panita Hirunboot

    Responsibilities:

    • Prepare the timetable for all undergraduate and postgraduate programs
    • Manage enrollment numbers
    • Maintain Course Catalogue
    • Identify ways to improve the culture, processes and technologies related to timetabling
    • Support and contribute to enterprise changes to PeopleSoft and Syllabus+
    • Contribute to reporting through trend analyses and student profiling
    • Gather program data and information to assist with the analysis of market trends, enrolment data and student preferences to inform the timetable
    • Grading assessment for Adelaide Law School, publication of Degree Finder
  • Student Experience

    The Student Experience Team ensures the Faculty of the Professions makes every opportunity available to our students. Speficially, this team provides opportunties in:

    • Internships
    • Employability
    • Career Development Opportunities

    Team Members

    Manager, Student Experience

    Leah Blyth

    Responsibilities:

    • Provide strategic leadership and vision, creating opportunities to improve student experience and graduate employability
    • Oversee the Professions Internship program both onshore and abroad and develop new opportunities to expand the program
    • Engage with internal and external stakeholders to link industry with teaching practices
    • Conduct research to inform best practice, maximising the use of technology and resources within the University and external network
    • Report on skills development, student and employer feedback and seek advice on strategies and initiatives for graduate employment outcomes

    Manager, Internships and Employability

    Lexie Scott-Glenn

    Responsibilities:

    • Manage the Professions Internship program onshore and develop new opportunities to expand the program
    • Engage with internal and external stakeholders to link industry with teaching practices
    • Conduct research to inform best practice, maximising the use of technology and resources within the University and external network
    • Attend the Business School Advisory board, as invited, to report on skills development, student and employer feedback and seek advice on strategies and initiatives for graduate employment outcomes

    Careers Development Manager

    Jen Clark

    Responsibilities:

    • One on one careers advice appointments
    • Careers workshops and networking events
    • Key contact to liaise with employers and professional bodies
    • Key contact for the student societies within the Faculty
    • Team Leader (Projects) for the Student Experience Team

    Internships Coordinator

    Mrs Jessica Mills

    Responsibilities:

    • Provide support and advice to current students, employers, industry bodies, and staff who utilise the Faculty Internship Program
    • Assist in the scoping, planning, development and implementation of careers and experiential learning opportunities
    • Build relationships with industry networks

    Employability Administration Officer

    Daisy Zhang

    Responsibilities:

    • Provide support and advice to current international students, employers, industry bodies, and staff who utilise the Faculty Internship Program
    • Assist in the scoping, planning, development and implementation of careers and experiential learning opportunities
    • Build relationships with industry networks
  • Customer Service & Communications

    The Customer Service & Communications Team ensure the delivery of student and customer service and is specifically responsible for:

    • Delivery & Improvement of Student Service
    • Student-Facing Student Support
    • Student Communications
    • Customer Service Model & Standards
    • Maitenance of Student Facilities

    Team Members

    Kent Getsinger

    Contact Kent

    Customer Service & Communications Coordinator

    Kent Getsinger

    Responsibilities:

    • Delivery of Professions Student Hub's customer service and communications strategy.
    • Coordinate & implement customer service strategy across the Hub.
    • Oversight of student facing communication.
    • Updates the Student Services webpages for the Faculty.
    • Event support and coordination.

    Leanne Edwards

    Contact Leanne

    Student Information Officer

    Leanne Edwards

    Responsibilities:

    • Answer general queries from current and prospective students
    • Collect and collate information from lecturers
    • Provide basic program advice across all programs and filter students requiring appointments with Program Advisers
    • Contact for UG Hub facilities issues and liaison for cleaning and maintenance

    Eden Bonython

    Contact Eden

    Student Ambassador

    Eden Bonython

    Responsibilities:

    • Answer general queries from current and prospective students
    • Collect and collate information from lecturers
    • Provide basic program advice across all programs and filter students requiring appointments with Program Advisers
    • Contact for UG Hub facilities issues and liaison for cleaning and maintenance

Faculty of the Professions

10 Pulteney Street
THE UNIVERSITY OF ADELAIDE
SA 5005 AUSTRALIA

Professions Student Support Hub

Level 3, Hub Central
Ph: +61 8 8313 4755
Email: professions@ask.adelaide.edu.au
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